Key Holder Assistant Manager resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Vendor Performance Monitoring
  • Property Tours
  • Directing Team Members
  • Product and Service Knowledge
  • Overseeing Employees
  • Store Opening and Closing Procedures
  • Cash Deposits and Receipts
  • Food Safety and Quality
Work History
03/2017 to 11/2017 Key Holder/Assistant Manager Southern Auto Group | Virginia Beach, VA,
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
06/2014 to 11/2014 Cashier Books-A-Million, Inc. | Corbin, KY,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
05/2011 to 08/2014 Bookseller Barnes & Noble Austin Community College Book Store | City, STATE,
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Delivered highest level of customer service by greeting, communicating and assisting customers with online orders.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Supported loss prevention goals by monitoring shopper behavior.
05/2007 to 02/2009 Prep Cook/Cook's Assistant Vette's Sports Grill & Pub | City, STATE,
  • Worked with chef to prepare daily food specials and other supplies.
  • Prepared food orders to support waitstaff and other team members.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Limited portion sizes and used garnishes to control food costs.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Expected in 12/2017 Associate of Applied Science | Business Administration Odessa College, Odessa, TX GPA:
Expected in 05/2008 High School Diploma | Permian High School, Odessa, TX GPA:

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Resume Overview

School Attended

  • Odessa College
  • Permian High School

Job Titles Held:

  • Key Holder/Assistant Manager
  • Cashier
  • Bookseller
  • Prep Cook/Cook's Assistant


  • Associate of Applied Science
  • High School Diploma

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