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Key Holder/Assistant Manager Resume Example

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KEY HOLDER/ASSISTANT MANAGER
Summary

Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 21 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.

Skills
  • Leadership development
  • Customer outreach
  • Cash register operation
  • Personnel scheduling
  • Workplace safety
  • Inventory management
  • Accurate money handling
  • Retail merchandising expertise
  • Documentation and recordkeeping
  • Sales expertise
  • Teamwork
  • Money handling
  • Retail sales
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Independent judgement
  • Customer assistance
  • Loss prevention
  • Positive outlook
  • Excellent multi-tasker
  • Cheerful and energetic
  • Organized
  • Inventory control
  • Team leadership
  • Excellent time management
  • Basic clerical knowledge
  • Flexible schedule
  • Superb sales professional
  • Approachable
  • Reliable and dependable
  • Detail-oriented
  • Employee scheduling
  • Cash handling accuracy
  • Dedicated team player
  • Strong communication skills
  • Flexible
  • Team player
  • Reliable and consistent
  • Worksite preparation
  • Safety knowledge and awareness
  • Attentive to detail
  • Excellent work ethic
  • Customer service excellence
  • Stragety development
  • Store opening and closing
  • Quality assurance
Experience
Key Holder/Assistant ManagerValue Vilage | Charlotte, NC | May 2016 - September 2018
  • Supervised teams of up to 12 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Assisted upper management with reporting sales data, assessing employee performance and [Task].
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Processed credit card payments and counted back change and currency with 93% accuracy rate.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Reduced process lags by effectively managing 12 staff to ensure optimal productivity.
  • Hired, trained, supervised and motivated team of 12 retail professionals to provide knowledgeable and fast service to every guest.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
HangerR&R Powder Coating | Lincolnton, NC | May 2017 - January 2018
  • Adhered to production standards, deadlines and guidelines.
  • Notified supervisors of faulty operations and defective materials.
  • Met daily production goal.
  • Demonstrated efficiency and dedication to quality by contributing to over 83 completed jobs.
  • Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work.
Stocker/Customer Service RepresentativeBig Lots | Lincolnton, NC | October 2008 - June 2011
  • Updated signage to reflect new pricing or temporary promotional strategies.
  • Removed debris from aisles to avoid blocking customers or adding any safety concerns.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Palletized merchandise for easy movement to sales floor locations.
  • Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
  • Assisted customers by locating items and moving heavy purchases to vehicles.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Followed proper stock rotation procedures to minimize obsolescence and removed any out of date items from sales floor.
  • Stocked and rotated products, supplies and paper goods.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Moved and rebuilt shelves, racks, and displays to increase visibility of merchandise.
  • Greeted customers and retrieved products requested.
  • Checked shelves to ensure adequate stock.
  • Monitored the work space to ensure that it was neat, orderly and safe.
  • Manually lifted materials weighing up to 50 pounds on regular basis.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
  • Scanned container labels to verify contents and determine target destination using RF scanners.
Cutter/SorterEthan Allen | Maiden, NC | June 2001 - April 2004
  • Worked on feet for as many as 12 hours and moved materials weighing up to 30 pounds.
  • Performed physical and visual quality control inspections at different stages in process to quickly identify issues.
  • Used hand, power and pneumatic tools to efficiently and accurately complete furniture cover projects.
  • Managed fabric cutting machine to complete furniture cover work.
  • Operated equipment methodically to meet quality standards.
  • Maintained clean and neat work areas to maximize productivity.
  • Filled daily specialized requests and completed wholesale orders.
  • Sustained safety protocols and ensured proper, cost-effective and accurate handling of equipment and materials.
  • Used computer to cut, contour and bevel metal and structural shapes to accurate dimensions.
  • Completed maintenance such as sharpening or changing blades.
Education and Training
High School DiplomaCherryville High School | | Cherryville, NC | May 2001
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Resume Overview

Companies Worked For:

  • Value Vilage
  • R&R Powder Coating
  • Big Lots
  • Ethan Allen

School Attended

  • Cherryville High School

Job Titles Held:

  • Key Holder/Assistant Manager
  • Hanger
  • Stocker/Customer Service Representative
  • Cutter/Sorter

Degrees

  • High School Diploma

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