To obtain the call of duty to satisfy the employer and client using previous learned skills and experience .
Help to achieved the need goals and services needed by the company to its clients in the working
environment. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities.Ā Well-versed in identifying potential risks and using common sense in high-stress situations. Excellent communicator with 8Ā years in a demanding call center environment as a Customer Service Representative.
Skills
Government security clearance
Security Guard License
Superior customer service
Electronic surveillance
MS Office proficiency
Crisis intervention training
Arrest procedures
Conflict resolution techniques
Stationary surveillance
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Shipping and receiving professional
Credit card processing
Multi-line phone talent
POS systems expert
Education
Oakland Technical High SchoolOakland, CAExpected in 2005 ā āHigh School Diploma: - GPA:Oakland Technical College Theatre Art Program Class of 2005
Contra Costa College General Education Class of 2011
Work History
Sanford Health - key holder/ assistant manager Prescott, AZ, 04/2007 - 08/2008
Assist all customers on what they need and want, Order new shipping, ring the cashier register and.
answer phone calls.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Answered product questions with up-to-date knowledge of sales and store promotions.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Provided ongoing guest service, including giving fashion advice.
Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Designed displays to make the store experience interactive, engaging and reassuring.
Asked open-ended questions to assess customer needs.
Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
Set up and explained new membership contracts.
Sanford Health - security officer Rock Rapids, , 11/2010 - 05/2013
GALLERY ATTENDANT Dec.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Denied entrance to the building to unauthorized persons.
Secured all doors in the office and main building after hours.
Inspected equipment, structures and materials to identify the cause of errors and defects.
Sanford Health - security officer Saint James, MN, 05/2013 - Current
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Circulated among visitors, patrons and employees to preserve order and protect property.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored and reported suspicious activities to local authorities.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Denied entrance to the building to unauthorized persons.
Secured all doors in the office and main building after hours.
Inspected equipment, structures and materials to identify the cause of errors and defects.
Performed surveillance of suspects using binoculars, cameras and camcorders.
Allied Barton Security - Security Officer City, STATE, 05/2014 - Current
Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
Detected suspicious activities and watched for criminal acts and rule infractions.
Monitored and authorized entrance and departure of employees and visitors.
Inspected equipment, structures and materials to identify the cause of errors and defects.
Secured all doors in the office and main building after hours.
Denied entrance to the building to unauthorized persons.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Monitored and reported suspicious activities to local authorities.
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