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key holder/ assistant manager Resume Example

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KEY HOLDER/ ASSISTANT MANAGER
Professional Summary
To obtain the call of duty to satisfy the employer and client using previous learned skills and experience . Help to achieved the need goals and services needed by the company to its clients in the working environment. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Well-versed in identifying potential risks and using common sense in high-stress situations. Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative.
Skills
  • Government security clearance
  • Security Guard License
  • Superior customer service
  • Electronic surveillance
  • MS Office proficiency
  • Crisis intervention training
  • Arrest procedures
  • Conflict resolution techniques
  • Stationary surveillance
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Shipping and receiving professional
  • Credit card processing
  • Multi-line phone talent
  • POS systems expert
Work History
key holder/ assistant manager, 05/2007 to 09/2008
Clair's Inc – Emeryville, CA
  • Assist all customers on what they need and want, Order new shipping, ring the cashier register and.
  • answer phone calls.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Set up and explained new membership contracts.
security officer, 12/2010 to 06/2013
Francisco Museum of Modern Art SF – California
  • GALLERY ATTENDANT Dec.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
security officer , 06/2013 to Current
securitas – 188 spear st, San Francisco, CA
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
Security Officer, 06/2014 to Current
Allied barton security – 116 New Montgomery st San Francisco, CA
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Secured all doors in the office and main building after hours.
  • Denied entrance to the building to unauthorized persons.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored and reported suspicious activities to local authorities.
Education
High School Diploma: 2005
Oakland Technical High School - Oakland, CA
Oakland Technical College Theatre Art Program Class of 2005 Contra Costa College General Education Class of 2011
Skills
Art, cashier, credit, clients, Dec, Excel, sales, shipping, phone, Theatre
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Resume Overview

Companies Worked For:

  • Clair's Inc
  • Francisco Museum of Modern Art SF
  • securitas
  • Allied barton security

School Attended

  • Oakland Technical High School

Job Titles Held:

  • key holder/ assistant manager
  • security officer
  • Security Officer

Degrees

  • High School Diploma : 2005

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