, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Reliable Key Holder effective at fostering customer satisfaction and increasing positive feedback. Aiming to offer unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Skills
Team member development
Workplace safety
Personnel scheduling
Resource management
Experience
07/2020 to CurrentKey HolderThe Tjx Companies, Inc. | Ann Arbor, MI,
Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Enhanced sales by implementing merchandising and promotional improvements.
Set up visually appealing promotional displays.
Operated cash register.
Maintained store in clean and neat manner.
Delegated tasks appropriate to individual employees to provide development opportunities.
03/2019 to 11/2020Beauty AdvisorLvmh | Jersey City, NJ,
Capitalized on upselling opportunities for additional products and services to increase sales numbers.
Recommended appropriate products to meet customers' individual needs.
Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
Fostered clean and sanitary work environment to protect customers and staff from infection.
Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
Displayed merchandise to present visually appealing arrangements that drive sales.
Recommended styles and treatments based on clients' needs and appearances.
10/2018 to 01/2020ServerSilverspot Cinemas | Beachwood, OH,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Reviewed identification for patrons before serving alcoholic drinks.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Processed customers' payments and provided receipts.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education and Training
Expected in 06/2017High School Diploma | Martin High School, Arlington, TXGPA:
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