Key Holder Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects. Supports and prepares team to balance guest experience with necessary operational tasks.

  • Store operations oversight
  • Team member development
  • Resource management
  • Product ordering
  • Personnel scheduling
  • Workplace safety
  • Employee training
  • Money Transfer Systems
  • Results-oriented mindset
  • Clean and professional
  • Merchandising
  • Computer literate
  • Quality assurance
  • Team leadership experience
  • Decision-making
  • Good communication skills
  • Building brand awareness
  • Creating marketing plans
  • Customer outreach
  • Creating store processes
  • Driving business growth
04/2019 to Current Key Holder Hot Topic, Inc. | Bayamon, PR,
  • Maintained and achieved measurable goals to improve sales by [Number]%.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Compiled weekly monetary reports and records for store managers.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Described merchandise and services to customers.
  • Maintained store in clean and neat manner.
  • Answered questions and resolved concerns.
  • Operated cash register.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Evaluated transactions for suspected fraud.
  • Managed store security needs as required.
  • Set up visually appealing promotional displays.
  • Responded to safety and loss prevention incidents.
  • Recommended improvements to store procedures.
  • Signed for incoming shipments in manager's absence.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
04/2017 to 04/2019 Marketing Manager/Group Sales Manager Michael Kors | Albertville, AL,
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, and market intelligence for [Location] market to maximize outreach.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Penetrated new markets and retail channels through strategic planning, competitive analysis and product concepts.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Managed web-based demand generation campaigns by collaborating with internal channels to develop brand consistency and best practices.
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
  • Used trends in customer industries and marketplaces to shape solutions and drive business approaches.
  • Delivered television and print publicity by developing and establishing partnership promotion with high profile client.
  • Collaborated with sales, service, finance and logistics departments to influence critical business growth outcomes.
  • Developed and implemented digital marketing plans that incorporate SEO, social media platforms and video campaigns.
  • Conferred with advertising managers to develop and implement marketing plans.
  • Researched market competitors to identify potential new products and service opportunities.
  • Strengthened outreach and developed marketing collateral, dealer presentations, site sellers and welcome letters to drive interest level.
  • Cultivated sponsorships with related and partnering entities to enhance marketing objectives.
  • Led staff on development of products and promotions, sales analysis and creative services.
  • Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
05/2011 to 04/2012 Concession Supervisor International Paper Company | Lexington, SC,
  • Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
  • Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
  • Boosted team performance by improving training and sales strategies.
  • Oversaw [Type] concession stand, including cooking food, cleaning equipment and balancing daily receipts.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Handled over $[Amount] worth of cash and card transactions daily with accuracy and efficiency.
07/2009 to 01/2012 Sales Associate Coach | City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Offered product and service consultations and employed upselling techniques.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Reset store displays for special events and seasonal merchandise changes.
Education and Training
Expected in 06/2001 Bachelor of Arts | Musical Theater Shorter University, Rome, GA GPA:
Expected in 06/1992 High School Diploma | Alexander High School, Douglasville, GA GPA:

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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Shorter University
  • Alexander High School
Job Titles Held:
  • Key Holder
  • Marketing Manager/Group Sales Manager
  • Concession Supervisor
  • Sales Associate
  • Bachelor of Arts
  • High School Diploma

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