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Key Holder Resume Example

Resume Score: 80%

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KEY HOLDER
Summary

I am a result-oriented Manager that is focused on increasing profits, reducing cost, inventory management and transforming customer service standards. I have continuously met and exceeded all sales targets, I am a reliable team player and a very strong communicator

Skills
  • Alcohol ordering
  • Contract development and management
  • Suggestive selling
  • Anticipating guest needs
  • Outstanding customer service
  • Problem solving
  • Employee training
  • Food preparation
  • Team building
  • Strong communication skills
  • Outgoing personality
Experience
Key Holder, Applebee's, October 2018-CurrentPearl City, HI
  • Assisted upper management with reporting sales data, assessing employee performance and tasks
  • Completed administrative duties, including opening and closing reports and bank deposits, each day
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Processed credit card payments and counted back change and currency with accuracy
  • Hired, trained, supervised and motivated team to provide knowledgeable and fast service to every guest.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Kitchen Manager, Buffalo Wild Wings, December 2015-October 2018Pearl City, HI
  • Interviewed, hired, and supervised back of house staff.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Completed regular line checks to maximize quality assurance.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Assistant Manager, Icings By Claire's , March 2013-July 2017Kaneohe, HI
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Delegated daily tasks to team members to optimize team productivity.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends.
Key Holder, Teddys Bigger Burgers, August 2010-February 2013Kaneohe, HI
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Education and Training
GEDMcKinley Community School For Adults, , HonoluluHIJuly 2012
Some College (No Degree)Kapiolani Community College/University of HI Community Colleges, HonoluluHI
Certifications
  • ServSafe
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Applebee's
  • Buffalo Wild Wings
  • Icings By Claire's
  • Teddys Bigger Burgers

School Attended

  • McKinley Community School For Adults
  • Kapiolani Community College/University of HI Community Colleges

Job Titles Held:

  • Key Holder
  • Kitchen Manager
  • Assistant Manager

Degrees

  • GED
    Some College (No Degree)

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