Key Holder Resume Example Applebee's

KEY HOLDER

Summary

I am a result-oriented Manager that is focused on increasing profits, reducing cost, inventory management and transforming customer service standards. I have continuously met and exceeded all sales targets, I am a reliable team player and a very strong communicator

Skills

Alcohol ordering
Contract development and management
Suggestive selling
Anticipating guest needs
Outstanding customer service
Problem solving

Employee training
Food preparation
Team building
Strong communication skills
Outgoing personality

Experience

Key Holder, Applebee's, October 2018-CurrentPearl City, HI

Assisted upper management with reporting sales data, assessing employee performance and tasks
Completed administrative duties, including opening and closing reports and bank deposits, each day
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Delegated tasks to specific employees based on individual knowledge and strengths.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Processed credit card payments and counted back change and currency with accuracy
Hired, trained, supervised and motivated team to provide knowledgeable and fast service to every guest.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.

Kitchen Manager, Buffalo Wild Wings, December 2015-October 2018Pearl City, HI

Interviewed, hired, and supervised back of house staff.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Completed regular line checks to maximize quality assurance.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Trained workers in every position, including food preparation, money handling and cleaning roles.
Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

Assistant Manager, Icings By Claire's , March 2013-July 2017Kaneohe, HI

Coached and mentored employees by delivering training, guidance and performance monitoring.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Organized schedules, workflows and shift coverage to meet expected business demands.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Delegated daily tasks to team members to optimize team productivity.
Analyzed trends, identifying consumer demand and forecasting seasonal trends.

Key Holder, Teddys Bigger Burgers, August 2010-February 2013Kaneohe, HI

Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught staff how to handle difficult situations with calm and professionalism.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.

Education and Training

GEDMcKinley Community School For Adults, , HonoluluHIJuly 2012

Some College (No Degree)Kapiolani Community College/University of HI Community Colleges, HonoluluHI

Certifications

ServSafe

Resume Overview

Companies Worked For:

Applebee's
Buffalo Wild Wings
Icings By Claire's
Teddys Bigger Burgers

School Attended

McKinley Community School For Adults
Kapiolani Community College/University of HI Community Colleges

Job Titles Held:

Key Holder
Kitchen Manager
Assistant Manager

Degrees

GED
Some College (No Degree)

Key Holder Resume Example

Resume Score: 80%

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