key holder resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Dedicated Key Holder skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals.
Skills
Health and Safety Procedures
Retail Operations
Recruitment and Training
Inventory Management
Financial Forecasting
Decision Making
Computer Proficiency
Team Building and Motivation
Delegation and Supervision
Sales Leadership
Staff Coaching and Training
Customer Service Management
Personnel Scheduling
Team Member Development
Superior Work Ethic
Service Oriented
Education and Training
Universidad Vizcaya De Las AmericasMexicali, Mexico, Expected in 09/2015 ā āBachelor of Science:Criminology - GPA:
Experience
Shiseido - Key Holder Charleston, SC, 09/2022 - Current
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
Developed extensive product knowledge, growing revenue and building consumer base.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Boosted sales through effective merchandising and consistent restocking of high-traffic items.
Onix Group - Night Auditor Wilmington, DE, 07/2022 - Current
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Completed nightly updates to hotel rates and individual room charges.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Prepared weekly payroll for team of salaried and hourly employees.
Completed daily computer backups, checked for viruses and updated programs.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Maintained well-stocked and presentable complementary food and beverage station.
Performed balance procedures for hotel accounts and resolved discrepancies.
Updated accounts and logs throughout shift to keep up with all requirements.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Fedex Cross Border - Lead Des Moines, IA, 11/2016 - 01/2022
Delegated daily tasks to team members to optimize group productivity.
Monitored team progress and enforced deadlines.
Fostered positive employee relationships through communication, training and development coaching.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Gathered business requirements from users to convert to technical requirements.
Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
Rotated through series of different stations based on team needs.
Followed staffing strategies to achieve production goals.
Conducted thorough quality checks to verify conformance to specifications.
Implemented performance, quality and efficiency measures to achieve aggressive production goals.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Delegated tasks to team members, maximizing unique strengths and skill sets.
Offered training and support to keep team members motivated and working toward objectives.
Conducted inspections of equipment before, during and after shifts to prevent project delays and resolve issues.
Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
Utilized coaching and leadership principles to enhance internal and external team dynamics.
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