key holder resume example with 9+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Compassionate Special needs Volunteer versed in assisting teachers with lesson planning, IEP development and neurodiverse curriculum development. Excels in both group instruction and one-on-one tutoring. Extensive knowledge of effective interventions and obsolete practices. Organized and motivated; eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Friendly, Positive Attitude
Relationship Building
Training & Development
Customer Service
Computer Skills
Basic Mathematics
Conflict Resolution
Team Building
Good Work Ethic
Problem Resolution
Supervision & Leadership
Planning & Organizing
Critical Thinking
Team Management
Active Listening
Organizational Skills
First Aid/CPR
Reliable & Trustworthy
People Skills
Data Management
Microsoft Office
Flexible Schedule
PPE Use
Health and Safety Procedures
Computer Proficiency
Staff Coaching and Training
Decision Making
Customer Service Management
Store Operations Oversight
Willingness to Learn
Google Analytics
Adaptable to Changing Demands
Performance Monitoring
Social Perceptiveness
Service Oriented
Physical Stamina
Resource Planning
Multitasking and Prioritizing
Superior Work Ethic
Positive and Upbeat
Administrative Documentation
Persuasive Negotiation
Needs Assessment
Policy Enforcement
Problem Anticipation and Resolution
High Energy and Stamina
Food Safety Understanding
Warm and Friendly
Cool Under Pressure
Workflow Coordination
Special Requests and Substitutions
Cleaning and Sanitizing
Verbal and Written Communication
Team Player
Systems Assessment and Improvement
Experience
02/2022 to CurrentKey HolderPetsense | Mebane, NC,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Complied with policies and procedures to minimize shrinkage.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Operated cash register.
Maintained store and maintained appearance.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Signed for incoming shipments in manager's absence.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Delegated tasks appropriate to individual employees to provide development opportunities.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Established and communicated clear expectations, holding store personnel accountable for achieving performance standards.
Supported loss prevention initiatives to minimize theft.
Calculated bill totals and tax amounts.
Evaluated transactions for suspected fraud.
11/2012 to CurrentSpecial Needs VolunteerBass Pro Shops | Olathe, KS,
Oversaw classroom and teaching materials and requisitioned low-stock items.
Provided disabled students with assistive devices and supportive technology.
Maintained attendance records and documented class activity.
Assisted neurodiverse students with classwork and activity preparation.
Monitored student needs and supported mobility-restricted students.
Modeled good behavior utilizing behavior modification or positive reinforcement.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Improved operations by working with team members and customers to find workable solutions.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided supplemental supervision in classrooms, schoolyards and cafeterias.
02/2021 to 02/2022Marine Sales AssociateYmca Twin Cities | Prior Lake, MN,
Nurtured client relationships with regular contact to earn repeat business, referrals and high satisfaction ratings.
Tracked and reported on sales regularly and used information to better target approaches and devise strategies to effectively fill gaps in customer base.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Stayed up to date on store promotions, payment policies and security practices.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Trained new team members in cash register operation, stock procedures and customer services.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered product questions with up-to-date knowledge of sales and promotions.
Engaged customers in friendly, professional dialogue to determine needs.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor.
Unloaded trucks, checked product and added warehouse tags.
11/2019 to 02/2021ServerCiCis Pizza | City, STATE,
Trained new team members in cash register operation, stock procedures and customer services.
Built and maintained relationships with peers and upper management to drive team success.
Answered phones to help customers and resolve basic concerns.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Addressed complaints to kitchen staff and served replacement items.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Cleaned tables and chairs to prepare dining area for next customers.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Trained new employees on restaurant procedures and plating techniques.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Education and Training
Expected in 05/2021 to to High School Diploma | Katy High School, Katy, TXGPA:
Expected in to to | Special EducationLonestar College, Tomball, TX, GPA:
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