key holder resume example with 2+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Always put the customer first and lead the way!


I was involved in two clubs at Roosevelt High School and I gained a tremendous amount of knowledge from the both of them, the two clubs were DECA and Teen Task Force. I was actually a founder of Teen Task Force, helping students along the way with things that they faced and struggled within their everyday lives. Putting smiles on faces everyday and helping them over come things was the best feeling I've ever experienced. In High School I was also involved in Junior Varsity & Varsity sports. Including Basketball, Tennis, Volleyball, & Golf. I went to State Finals twice for Tennis at Hope College.

Outside of high school I was involved in the Downriver Detroit Cadet Program and invited to the Michigan State Police Academy. I worked with Officer Sabo through The Wyandotte Police Department. I learned amazing skills and traits through this program. I also worked the Wyandotte Primary Election through The City Hall, which was another great learning experience.

  • Team Leadership
  • Sales
  • Workplace Safety
  • Staff Management
  • Employee Training
  • Store Merchandising
  • Product Knowledge
  • Inventory Replenishment
  • Visual Merchandising
  • Customer Complaint Resolution
  • Social Media
  • Training and Development
  • Shipping and Receiving
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Product Promotion
  • Store Operations
  • Store Management
  • Product Replenishment
Work History
Key Holder, 01/2020 to Current
Cycle Gear Inc.Morrow, GA,
  • Performed as integral staff member in streamlining opening and closing procedures.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Handled administrative tasks efficiently, including preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Educated customers on promotions to enhance sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Server Captain, 05/2018 to 12/2019
Kimpton HotelsSan Francisco, CA,
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Folded napkins and prepared silverware sets to provide adequate supply for our guest tables.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Cleaner, 07/2019 to 11/2019
American AirlinesOmaha, NE,
  • Used time management and efficient cleaning methods to meet deadlines.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
  • Emptied trashcans and transported waste to collection areas.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked alongside other cleaners to complete sizable jobs in office buildings.
High School Diploma: , Expected in 06/2019 to Theodore Roosevelt High School - Wyandotte, MI,

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Resume Overview

School Attended

  • Theodore Roosevelt High School

Job Titles Held:

  • Key Holder
  • Server Captain
  • Cleaner


  • High School Diploma

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