Detail-oriented Key Holder bringing 14 years of experience in customer service, cash handling and leadership. Offers strengths in promoting store efficiency, revenue growth and operational performance. Knowledgeable and proficient in technology to efficiently process customer transactions professionally and in compliance with store policy.
Skills
Workplace safety
Inventory management
Merchandising
Clean and professional
Good communication skills
Organization
Quality assurance
Team leadership experience
Building brand awareness
Customer outreach
Driving business growth
Experience
05/2016 to Current
Key Holder Revzilla – Encinitas, CA,
Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
Helped coordinate events, including preparing spaces and materials to engage guests and drive sales.
Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Balanced daily cash deposits and vault inventory with zero error rate.
Established new accounts and sign ups for Lane reward members.
08/2015 to 05/2019
Customer Service AssociateQbe Insurance Group Limited – West Hills, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
Replenished shelves to maintain adequate merchandise levels.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Organized, tagged and moved merchandise for use on the floor.
Processed credit card and gift certificate payments in electronic computer systems.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Recommended merchandise to customers based on needs and preferences.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
01/2016 to 01/2019
Pastor of Student MinistriesHabitat America – Salisbury, MD,
Carried out church mission by planning and leading worship services, writing sermons and working with church leaders.
Reached out to unchurched, new residents or inactive church members.
Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
Successfully hosted, planed, and executed events twice a year for 200 people.
Worked with church leadership, parents and volunteers to establish clear goals and guidelines for the church's youth.
Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Managed ministry budget and documented all purchases.
02/1990 to 07/1997
Assistant ManagerKFC – City, STATE,
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Prepared weekly payroll to keep up with projected weekly revenue.
Assessed operational performance to measure compliance with regulatory, industry and brand standards.
Updated computer systems with new pricing and daily food specials.
Developed and maintained exceptional customer service standards.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Championed 100% guest satisfaction by providing excellent dining experience.
Scheduled and directed staff in daily work assignments to maximize productivity.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Managed accounts payable, accounts receivable and payroll.
Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
Education and Training
Expected in 06/1990
High School Diploma: Lebanon High School - Lebanon, VA GPA:
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