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Key Holder Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Passionate Intern with recently obtained Human Services degree. Energetic individual with outstanding interpersonal, analytical and critical thinking skills. Poised to build valuable experience and ready to contribute to team success with administrative and project management support.

Skills
  • Team member development
  • Collaboration
  • Friendly, positive attitude
  • Problem resolution
  • Flexible
  • Critical thinker
  • Errand running
  • Documentation and recordkeeping
  • Correspondence writing
  • Telephone etiquette
  • Recordkeeping
  • Quantitative skills
  • Experience in leadership
  • Program evaluation
Education and Training
Asheville Buncombe Technical Community College Asheville, NC Expected in 06/2017 : Human Services - GPA :
Asheville Buncombe Technical Community College Asheville, NC Expected in 06/2017 Certificate : Substance Abuse Counseling - GPA :
Lee's McRae College Boone, NC, Expected in 06/2020 Bachelor of Arts : Human Services - GPA :
  • Summa cum laude graduate
Walden University Minneapolis, MN Expected in Master of Arts : Social Work - GPA :
Experience
Tory Burch - Key Holder
Myrtle Beach, SC, 01/2020 - 06/2021
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Evaluated transactions for suspected fraud.
  • Recommended improvements to store procedures.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Responded to safety and loss prevention incidents.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Compiled weekly monetary reports and records for store managers.
Dlz - Intern
Burns Harbor, IN, 08/2019 - 12/2019
  • Provided assistance to others to complete tasks on time.
  • Completed assigned duties and consistently produced high volume of work to support daily business needs.
  • Analyzed and prioritized multiple responsibilities.
  • Assisted department staff by answering phone calls and responding to emails.
  • Adhered to strict security protocols to protect data confidentiality.
  • Transcribed detailed notes during client business meetings to distribute to department.
  • Documented and routed business correspondence to manage office paperwork.
  • Accepted instruction from management regarding assignments and tasks.
  • Worked alongside senior team members to learn related job tasks and roles.
  • Watched job tasks such as visitations, adoptions, investigations.
  • Participated in weekly staff meetings and team building events.
Arthur J Gallagher & Co. - Customer Service Associate
Bloomfield Hills, MI, 06/2017 - 01/2019
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Shared detailed information regarding options to help customers make decisions.
  • Recommended improvements to products and services to mitigate complaints.
  • Reviewed account and service histories to identify trends and issues.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

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Resume Overview

School Attended
  • Asheville Buncombe Technical Community College
  • Asheville Buncombe Technical Community College
  • Lee's McRae College
  • Walden University
Job Titles Held:
  • Key Holder
  • Intern
  • Customer Service Associate
Degrees
  • Certificate
  • Bachelor of Arts
  • Master of Arts