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Key Holder Resume Example

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KEY HOLDER
Summary

Focused retail professional committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects.

Skills
  • Effective sales techniques
  • Menu memorization
  • High-volume dining
  • Safe food handling
  • Menu knowledge
  • Effective customer upselling
  • Conflict and dispute resolution
  • Relationship management
  • Sales techniques
  • Price memorization
  • Team member development
  • Resource management
  • Workplace safety
  • Managing retail build outs
  • Display design
  • Employee training
  • Detail-oriented
  • Flexible
  • Strong communication skills
  • Reliable and dependable
  • Building brand awareness
  • Time management
  • Organized
  • Team leadership
Experience
02/2019 to 01/2020
Key HolderCompany Name － City, State

Assisted upper management with reporting sales data, and assessing employee performance.

  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Compiled weekly monetary reports and records for store managers.
  • Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Monitored incoming customer traffic to determine appropriate staffing.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Planned and updated work schedules for optimal coverage of expected business needs.
02/2019 to 07/2019
CashierCompany Name － City, State
  • Helped customers find specific products, answering questions and offering advice.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
02/2019 to 07/2019
CashierCompany Name － City, State
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Built relationships with strategic partners leading to business development opportunities.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Worked closely with front-end staff to assist customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
03/2018 to 11/2018
WaitressCompany Name － City, State
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Checked order accuracy and food quality before delivering to customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Prepared salads and appetizers to back up kitchen staff.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Calculated charges, issued table checks and collected payments from customers.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Increased sales of key menu items through effective upselling.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
Education and Training
High School DiplomaJackson State Community College － City, State
  • Major in Criminal Justice
  • Criminal Justice club Member (Vice President)
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Resume Overview

School Attended

  • Jackson State Community College

Job Titles Held:

  • Key Holder
  • Cashier
  • Waitress

Degrees

  • High School Diploma

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