Key Holder Resume Example
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KEY HOLDER
Summary
Focused retail professional committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects.
Skills
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Experience
02/2019 to 01/2020
Key HolderAscena Retail Group － Plymouth Meeting , PA
Assisted upper management with reporting sales data, and assessing employee performance.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Compiled weekly monetary reports and records for store managers.
- Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Monitored incoming customer traffic to determine appropriate staffing.
- Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
- Planned and updated work schedules for optimal coverage of expected business needs.
02/2019 to 07/2019
CashierCarlie C's Iga － Fayetteville , NC
- Helped customers find specific products, answering questions and offering advice.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Properly verified customer identification for alcohol or tobacco purchases.
02/2019 to 07/2019
CashierCarlie C's Iga － Lillington , NC
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Built relationships with strategic partners leading to business development opportunities.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Assisted customers with account updates, new service additions and promotional offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
03/2018 to 11/2018
WaitressHoliday Retirement － Eau Claire , WI
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Checked order accuracy and food quality before delivering to customers.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Prepared salads and appetizers to back up kitchen staff.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Calculated charges, issued table checks and collected payments from customers.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Increased sales of key menu items through effective upselling.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
Education and Training
High School DiplomaJackson State Community College － City, State
- Major in Criminal Justice
- Criminal Justice club Member (Vice President)
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Resume Overview
School Attended
- Jackson State Community College
Job Titles Held:
- Key Holder
- Cashier
- Waitress
Degrees
- High School Diploma
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