Key Holder resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Multi-talented, versatile young professional with roughly three years' experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. Adept at operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in product sales and professional customer service. Excels at building customer loyalty and repeat business. Resourceful Keyholder experienced in accomplishing management-level tasks. Track record of success includes training, store opening/closing and money handling. Highly responsible with strong accuracy and dedicated nature. Enthusiastic about supporting business success.

  • Highly responsible and Reliable
  • Eager to learn
  • Hardworking and determined
  • Employee Training
  • Strong communication skills
  • Fine dining experience
  • Cleaning requirements
  • Excellent customer service
  • Courteous and professional demeanor
  • Organizing and prioritizing
  • Cash register operation
  • Cash handling
  • Health codes compliance
  • Point of Sale (POS) system operation
  • Food safety understanding
  • Multitasking and prioritization
  • Team building
  • Effective multi-tasker
  • Computer application knowledge
  • Upbeat, outgoing and positive
  • Flexible and adaptable
01/2019 to 06/2020 Key Holder Alex And Ani | Wauwatosa, WI,
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Partnered with store owner and managers to learn and understand all management processes and reports.
  • Monitored customer traffic to create engaging customer-centric selling and service environment.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Protected physical assets of store by assisting with routine cycle counts and physical inventory to maintain optimal performance levels.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Managed inventory and stock levels in coordination with purchasing and receiving products.
  • Set up visually appealing promotional and window displays.
  • Created graphic design images for printed displays and social media.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Signed for incoming shipments in manager's absence.
  • Recommended improvements to store procedures.
  • Described merchandise and services to customers.
  • Answered questions and resolved concerns.
  • Operated cash register.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Composed opening/midday/closing reports for owner and manager via email.
  • Gained knowledge on Shopify and adding new products to the website as well as processing online orders for products and workshops.
  • Calculated and processed shop payments to workshop teachers and consignment artists.
  • Acquired knowledge on Vend Hq POS software including but not limited to adding new products, processing returns/exchanges, issuing store credit for returns/gift cards.
  • Improved workplace efficiency by creating Google Sheets documents to organize workshop scheduling and teacher payments.
  • Volunteered to cover nighttime workshops and closing procedures.
  • Maintained a clean and tidy storefront and workshop space.
07/2017 to 08/2018 Hostess Fogo De Chao | Miami, FL,
  • Kept carpets and floor clear of debris.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Stocked and maintained silverware, linens and condiments.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Accurately handled cash, processed credit card payments and accurately made change for cash transactions.
  • Handled the phone and made reservations/answered questions for customers.
  • Maintained seating lounge and hibachi while simultaneously doing to go orders for call-ins and Waitr orders.
  • Bussed tables for servers when restaurant was busy.
  • Performed host duties before/during/and after the shift by restocking restrooms, folding togo silverware, refilling togo sauces, maintained a clean host desk, swept and cleaned all glass, took out trash, polished tables, etc. 
  • Very good at dealing with customers and general professional communications skills.
  • Would take tables when servers couldn't start another table.
  • Emphasized fast, friendly customer service.
  • Trained new employees and handled setting up interviews.
  • Helped customers in the moment with a question or got them anything they needed if their server needed help.
04/2017 to 07/2018 Sales Associate Mccoy's Building Supply | Pasadena, TX,
  • Greeted customers as they entered the store and informed them of current promotions and/or sales.
  • Extensive knowledge of inventory and where it was located because of processing shipments and hanging up the products.
  • Assisted customers with dressing rooms, checking out through cash/card payments, returns/exchanges, etc.
  • Assisted customers with selection of products and services.
  • Prepared products for sales floor and created appealing product displays. 
  • Often stayed late to help with floor set changes.
  • Achieved top performance in mobile sales by providing exceptional customer service.
  • Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals.
  • Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
  • Maintained visually appealing and effective displays for the entire store. 
  • Offered product and service consultations and employed upselling techniques to increase sales
  • Maintained product knowledge of apparel across clothing and shoe categories.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
  • Developed and executed sales promotions.
  • Retrieved alternate items and sizes for customer.
  • Completed skilled visual merchandising of new and restocked products to maximize brand appeal and sales.
  • Built and maintained effective relationships with peers and upper management.
  • Increased purchase totals by recommending additional items.
  • Created attractive product displays to enhance customer experience and boost sales.
  • Set aside merchandise for on-hold reservations.
  • Evaluated and processed customer returns and helped customers make alternate sections.
  • Operated a cash register to process cash, check and credit card transactions.
  • Kept store clean by sweeping and wiping down all glass and mirrors.
  • Trained all new sales employees on effective techniques.
Education and Training
Expected in 2018 High School Diploma | Robert E Lee High School, Tyler, TX GPA:

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Resume Overview

School Attended

  • Robert E Lee High School

Job Titles Held:

  • Key Holder
  • Hostess
  • Sales Associate


  • High School Diploma

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