Key Holder Resume Example
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KEY HOLDER
Skills
- Microsoft Word, Excel, Powerpoint, Publisher
- Administrative
- Cash handling
- Clerical
- Excellent customer service
- Customer service
- Human resource
- Office
- Powerpoint
- Publisher
- Microsoft Word
- Multi-tasking
- Office equipment
- Pricing
- Store operations oversight
- Leadership development
- Customer outreach
- Team building
- Supervision
- Team management
- Administrative support
- Problem resolution
- Organization
Education and Training
05/2017
Bachelor of Science - Finance
NEW JERSEY CITY UNIVERSITYCity, State
06/2012
High School Diploma
JAMES J. FERRIS HIGH SCHOOLCity, State
Summary
Attentive supervisor with 5 years of experience guiding top-quality talent. Qualified in managing staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to effectively address customer concerns and communicate with tact and diplomacy.
Experience
Key HolderLands' End | Pittsburgh , PA05/2019 - Current
- Responsible for opening and closing a store, including cash handling & deposits Completed daily office duties including checked emails and printed paperwork.
- Assigned daily duties to associates.
- Administers training of store Associates Analyzed and resolved work problems and assisted workers in solving work problems.
- Provided excellent customer service, made refunds and exchanges as necessary Calculated metric reports to make sure daily goals were met.
- Supervised teams of up to 12 employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
- Assisted upper management with reporting sales data and assessing employee performance.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Delegated tasks to employees based upon individual strengths and experience.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Taught staff how to handle difficult situations with calm and professionalism.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Hired, trained, supervised and motivated team members to provide knowledgeable and fast service to every guest.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Administration CoordinatorGreater Lawrence Family Health Center | Lawrence , MA07/2017 - Current
- Responsible for executing administrative, clerical, and office activities.
- Cash Office; counting the safe, putting registers bags out and deposits Oversees human resource records and systems.
- Ensures that office equipment is kept in good working order.
- Communicates effectively with management and store Associates, including dissemination of information in a timely andconsistent manner.
- Administers training of store Associates.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including on-boarding, orientation and benefits.
- Trained numerous employees on best practices and protocol while managing teams to ensure optimal productivity.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
- Monitored office inventory to maintain adequate supply levels and order products.
- Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
- Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
- Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
- Prepared and checked cashier register tills.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
CoordinatorNational Financial Partners Corp. | Scottsdale , AZ08/2013 - 07/2017
- Responsible for operational controls at the front line service desk.
- Ensures front line associates provide prompt, courteous, and knowledgeable service to all customers.
- Audits and approves all necessary front-line paperwork
- Responsible for training and developing store associates on customer service standard, registers procedures, and proper front line procedures and contr ols.
- Guided employees through routine and complex administrative situations with decisive but motivational approach.
- Evaluated employee job performance and motivated staff to improve productivity.
- Advised managers on organizational policy matters and recommended needed changes.
- Warmly welcomed employees and guests and addressed all needs with conscientious support.
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
CashierRural King | Lebanon , OH10/2011 - 08/2013
- Arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services
- Provide exceptional customer service.
- Processed returned items in accordance with store policy.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answering questions and offering advice.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed customer payments quickly and returned exact change and receipts.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
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Resume Overview
School Attended
- NEW JERSEY CITY UNIVERSITY
- JAMES J. FERRIS HIGH SCHOOL
Job Titles Held:
- Key Holder
- Administration Coordinator
- Coordinator
- Cashier
Degrees
- Bachelor of Science - Finance
High School Diploma
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