Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 7 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Results-oriented Sales Associate and Keyholder versed in handling wide range of tasks in challenging, fast-paced environments. Over 7 years of experience increasing sales, growing customer loyalty and training staff. Attentive retail professional brings 7 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of sales and merchandise. People- and service-oriented leader with positive attitude and remarkable work ethic. Talented key holder skilled in resolving customer challenges and driving sales. Offers high responsibility, integrity and commitment to team and business success. Decisive and professional in challenging situations. Attentive retail professional brings 7 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of sales and merchandise knowledge. People- and service-oriented leader with positive attitude and remarkable work ethic. Talented key holder skilled in resolving customer challenges and driving sales. Offers high responsibility, integrity and commitment to team and business success. Decisive and professional in challenging situations. Energetic key holder professional in managing employee schedules and resourcefully resolving issues. Demonstrated top sales and leadership abilities honed over 7 years in diverse sales positions. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Ambitious professional actively pursuing management role to leverage 7 years of industry experience. Driven and punctual with passion for developing team member potential and cultivating customer loyalty. Highly trained manager professional with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise. Highly trained sales professional with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise. Enthusiastic individual experienced in management role with combination of leadership, customer service and sales experience. Skilled in training and problem-solving illustrated over 7 years in sales.
- Staff Coaching and Training
- Microsoft Office
- Analyzing Profitability
- Health and Safety Procedures
- Scheduling and Time-Tracking
- Merchandise Quality Assurance
- Sales Leadership
- Decision Making
- Computer Proficiency
Rochester, NY, 01/2018 - 07/2021
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Berlin, NH, 11/2017 - 01/2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Processed cash, credit, debit and check payments.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Trained and mentored new employees.
Mclean, VA, 03/2012 - 08/2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Rotated merchandise and displays to feature new products and promotions.
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School Attended
- Wiley College
- Lancaster High School
Job Titles Held:
- Key Holder
- Retail
- Retail
Degrees
- Associate of Arts
- High School Diploma
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