key holder resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Reliable employee fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Focused, committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks. Dedicated and hardworking employee successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Customer Service
  • Workplace Safety
  • Resource Management
  • Customer Service Management
  • Task Delegation
  • Sales and Marketing
  • Payroll and Budgeting
  • Report Analysis
  • Microsoft Word
  • Data Collection
  • Microsoft
  • Travel Administration
  • Sorting and Labeling
  • Appointment Scheduling
Key Holder, 09/2022 to Current
Tailored BrandsEdina, MN,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Identified opportunities to drive traffic into store through networking, community outreach and product launches.
  • Counted and balanced registers.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Managed daily operations, client relations and IT.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
Packager, 07/2020 to 07/2022
Gcp Applied TechnologiesNewark, NJ,
  • Organized and labeled boxes in pallet racks to make item retrieval faster.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
  • Moved materials and items to shipping or to other designated areas.
  • Assembled cartons, crates and containers to prepare for shipping.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Assembled customer orders from stock and placed orders on pallets or shelves.
  • Verified quantity and quality of products pre-shipment to comply with production standards.
  • Utilized advanced packaging solutions for fragile items to prevent shipping damage and profit loss.
  • Monitored flow of products into processing machinery, speeding up scanning, packing and loading.
  • Operated hand trucks, pallet jacks and forklifts to move materials.
  • Logged packaging activities and filed reports in company databases.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
Machine Operator, 09/2019 to 07/2020
Eagle Family Foods, Inc.Cleveland, OH,
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Monitored production line, watching for pile-ups or jams.
Cashier, 09/2018 to 09/2019
Marriott InternationalPlano, TX,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
High School Diploma: , Expected in 05/2019 to Woodland High School - Cartersville, GA
  • Participated in phlebotomy, and CNA [semester 3,4, 2018-2019]
  • HOSA Member, 2018-2019
  • biology AP Course
  • phlebotomist Recipient
  • Certified nursing assistant

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Resume Overview

School Attended

  • Woodland High School

Job Titles Held:

  • Key Holder
  • Packager
  • Machine Operator
  • Cashier


  • High School Diploma

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