LiveCareer-Resume

key holder resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

Punctual Key Holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with 2

years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.

Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.

Dedicated and hardworking customer service repsuccessful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Personnel scheduling
  • Team member development
  • Product ordering
  • Workplace safety
  • Resource management
  • Managing retail build outs
  • Creating store processes
  • Customer outreach
  • Leadership development
  • Building brand awareness
  • Driving business growth
  • Store growth planning
  • Relationship building
  • Customer service
  • Communication
  • People skills
  • Call Center Operations
  • Creative Problem Solving
  • Transaction Processing
  • De-escalation Techniques
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Verbal and Written Communication
  • Translation and Interpretation Services
  • Calm and Professional Under Pressure
  • Customer Service
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • [Language] Fluency
  • [Number] wpm Typing Speed
  • Understanding Customer Needs
  • Data Entry
  • Customer Retention Strategies
  • Call Documentation
  • Order and Refund Processing
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Payment Processing
  • Customer Support
Experience
Key Holder, 11/2022 to 02/2023
Tory BurchBoston, MA,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Manager, 01/2014 to 12/2021
Charter SpectrumMontgomery, AL,
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Created training modules and documentation to train staff.
  • Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
Assistant Manager, 11/2019 to 03/2020
Infosys LtdClaremont, NC,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Customer Service Representative, 01/2019 to 03/2020
Dewolff Boberg & AssociatesWatertown, WI,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Created work crew schedules and delegated assignments.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Inspected completed work to assess quality and identify skill gaps.
  • Allocated material and labor resources to promote on-time and under-budget project completion.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Kept records of parts and equipment used in projects to update inventory.
  • Delegated work to staff, setting priorities and goals.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reported project progress, site problems and labor status to supervisors.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education and Training
GED: , Expected in 05/2009 to Beaufort Jasper Academy For Career Excellence - Ridgeland, SC,
GPA:

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Resume Overview

School Attended

  • Beaufort Jasper Academy For Career Excellence

Job Titles Held:

  • Key Holder
  • Manager
  • Assistant Manager
  • Customer Service Representative

Degrees

  • GED

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