Key Holder resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic order entry and packaging team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel with over 13 years of successful experience in customer service and sales. Recognized consistently for performance excellence and contributions to success in the small business, homemade food and sales industry. Strengths include setting a balance between quantity and quality and ability to stay calm during a crisis, both large and small.

  • Sales
  • Communications
  • Team building
  • Organization
  • Problem resolution
  • Project organization
  • Customer service
  • Team management
  • Supervision
  • Operational improvement
  • Process improvement
  • Data Entry
Work History
Key Holder, 07/2020 to 07/2020
RevzillaRiverside, CA,
  • Mentored [Number]-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Order Entry and Packaging Manager, 03/2007 to 04/2019
Forsyth County, GeorgiaCumming, GA,
  • Communicated with vendors regarding back order availability, future inventory and special orders. Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained store equipment, including computers, printers and fax machines.
  • Entered information into customized computer program for ease of assess and use.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Customer Service Representative, 09/2005 to 04/2019
Hoffman NurseryRougemont, NC,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Entered customer interaction details in customized computer program to track requests, document problems and record solutions offered.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in decrease in cancellations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Shipping Manager, 07/2006 to 04/2009
Krause's Homemade CandyCity, STATE,
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Maintained positive relationships with representatives of UPS, FedEX, and USPS shipping companies.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Maintained accurate records in customized computer program, including materials weights, bill amounts and identified variances.
  • Pulled, verified and packaged items for shipment.
  • Determined most cost-effective procedures for shipments.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
Bachelor of Arts: East Asian Studies, Expected in 2006
SUNY At Albany - Albany, NY

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Resume Overview

School Attended

  • SUNY At Albany

Job Titles Held:

  • Key Holder
  • Order Entry and Packaging Manager
  • Customer Service Representative
  • Shipping Manager


  • Bachelor of Arts

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