Key Holder Resume Example Jo Ann Fabrics

KEY HOLDER

Summary

Reliable [Job Title] effective at fostering customer satisfaction and increasing positive feedback. Aiming to fulfill [Job Title] and offering unparalleled commitment to service, sales and reliability.

Detail-oriented retail professional bringing [Number] years of experience in customer service, cash handling and [Area of expertise] leadership. Reay to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.

Focused retail professional committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects.

Customer service-oriented professional with enthusiastic personality and skills in [Skill] and [Skill]. Ready to apply experience in [Area of expertise] in retail position with exciting organization.

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills

Workplace safety
Personnel scheduling
Store operations oversight
Inventory management
Team member development
Driving business growth
Leadership development
Planning and coordination

Project organization
Team management
Supervision
Customer service
Organization
Team building
Problem resolution

Experience

Key Holder | 11/2017 to 05/2020Jo-Ann Fabrics - Parkersburg , WV

Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Assisted upper management with reporting sales data, assessing employee performance and [Task].
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.

Service Advisor | 03/2000 to 05/2008Cummins Bridgeway - Dallas , TX

Explained amount for expected services and provided detailed answers to customer questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Provided excellent services for customers by following up on issues, [Action] and [Action].
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Dispatched drivers to meet daily delivery needs for company customers.
Oversaw warranty counseling process to manage expense controls.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Restaurant Manager | 01/1998 to 03/1999Macy's, Inc. - North Brunswick , NJ

Championed 100% guest satisfaction by providing excellent dining experience.
Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
Prepared weekly payroll to keep up with projected weekly revenue.
Optimized profits by controlling food, beverage and labor costs daily.
Developed and maintained exceptional customer service standards.
Scheduled and directed staff in daily work assignments to maximize productivity.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

Service Advisor | 02/2000 to 06/2003Cummins Bridgeway - Des Moines , IA

Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Explained amount for expected services and provided detailed answers to customer questions.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Documented and scoped actions taken to resolve issues after service calls.
Contributed to business growth by confirming customer satisfaction with service and quality.
Recommended additional, useful services to customers, which helped to increase overall sales.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
Dispatched drivers to meet daily delivery needs for company customers.
Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Documented conversations with customers to track requests, problems and solutions.
Set up and activated customer accounts.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education and Training

D. W. Daniel High School - - City,State | | High School Diploma06/1983

Greenville Technical College - - City,State | | Interior Design Interior Design

Resume Overview

School Attended

D. W. Daniel High School
Greenville Technical College

Job Titles Held:

Key Holder
Service Advisor
Restaurant Manager

Degrees

D. W. Daniel High School - City , State | High School Diploma
Greenville Technical College - City , State | Interior Design

Key Holder Resume Example

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