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Key Holder Resume Example

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KEY HOLDER
Summary

Reliable [Job Title] effective at fostering customer satisfaction and increasing positive feedback. Aiming to fulfill [Job Title] and offering unparalleled commitment to service, sales and reliability.

Detail-oriented retail professional bringing [Number] years of experience in customer service, cash handling and [Area of expertise] leadership. Reay to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.

Focused retail professional committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to all projects.

Customer service-oriented professional with enthusiastic personality and skills in [Skill] and [Skill]. Ready to apply experience in [Area of expertise] in retail position with exciting organization.

Responsive team leader with strong [Type] background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.

Skills
  • Workplace safety
  • Personnel scheduling
  • Store operations oversight
  • Inventory management
  • Team member development
  • Driving business growth
  • Leadership development
  • Planning and coordination
  • Project organization
  • Team management
  • Supervision
  • Customer service
  • Organization
  • Team building
  • Problem resolution
Experience
Key Holder | 11/2017 to 05/2020Dollar General - Exmore , VA
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Assisted upper management with reporting sales data, assessing employee performance and [Task].
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Service Advisor | 03/2000 to 05/2008Norris Ford - Pickens, SC
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Oversaw warranty counseling process to manage expense controls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Restaurant Manager | 01/1998 to 03/1999Southwind Enterprises Inc. - Greenwood , SC
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Prepared weekly payroll to keep up with projected weekly revenue.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Developed and maintained exceptional customer service standards.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Service Advisor | 02/2000 to 06/2003Fairway Ford - Anderson, SC
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
D. W. Daniel High School - - Central,SC | | High School Diploma06/1983
Greenville Technical College - - Greenville,SC | | Interior Design Interior Design
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Resume Overview

Companies Worked For:

  • Dollar General
  • Norris Ford
  • Southwind Enterprises Inc.
  • Fairway Ford

School Attended

  • D. W. Daniel High School
  • Greenville Technical College

Job Titles Held:

  • Key Holder
  • Service Advisor
  • Restaurant Manager

Degrees

  • D. W. Daniel High School - Central , SC | High School Diploma
    Greenville Technical College - Greenville , SC | Interior Design

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