Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Attentive retail professional with 10 plus years of experience in managing highly effective teams and creating an atmosphere of teamwork and growth to drive company success. In-depth knowledge of sales, managing, and bookkeeping. Customer service-oriented leader with positive attitude and remarkable work ethic.

Skills
  • Inventory Management
  • Handling Complaints and Inquiries
  • Decision Making
  • Customer Service Management
  • Scheduling and Time-Tracking
  • Flexible Work Schedule
  • Financial Recordkeeping
  • Adaptable to Changing Demands
  • Critical Thinking
  • Willingness to Learn
  • Creativity and Originality
  • Relationship Building
  • Performance Monitoring
  • Problem Anticipation and Resolution
  • Multitasking and Prioritizing
Education
Patchogue-Medford High School Medford, NY Expected in 05/1984 High School Diploma : - GPA :
Work History
Tory Burch - Key Holder
Washington, MN, 08/2018 - 12/2019
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Masterbrand Cabinets Inc. - Customer Service Associate
Indianapolis, IN, 01/2015 - 02/2018
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Publix Grocery Store - Customer Service Associate/Bookkeeper
City, STATE, 09/2006 - 08/2010
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Responded to customer requests for products, services and company information.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

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Resume Overview

School Attended

  • Patchogue-Medford High School

Job Titles Held:

  • Key Holder
  • Customer Service Associate
  • Customer Service Associate/Bookkeeper

Degrees

  • High School Diploma

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