Attentive retail professional with 10 plus years of experience in managing highly effective teams and creating an atmosphere of teamwork and growth to drive company success. In-depth knowledge of sales, managing, and bookkeeping. Customer service-oriented leader with positive attitude and remarkable work ethic.
Skills
Inventory Management
Handling Complaints and Inquiries
Decision Making
Customer Service Management
Scheduling and Time-Tracking
Flexible Work Schedule
Financial Recordkeeping
Adaptable to Changing Demands
Critical Thinking
Willingness to Learn
Creativity and Originality
Relationship Building
Performance Monitoring
Problem Anticipation and Resolution
Multitasking and Prioritizing
Education
Patchogue-Medford High SchoolMedford, NYExpected in 05/1984 – –High School Diploma: - GPA:
Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Masterbrand Cabinets Inc. - Customer Service Associate Indianapolis, IN, 01/2015 - 02/2018
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Resolved concerns with products or services to help with retention and drive sales.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offered advice and assistance to customers, paying attention to special needs or wants.
Publix Grocery Store - Customer Service Associate/Bookkeeper City, STATE, 09/2006 - 08/2010
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Responded to customer requests for products, services and company information.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
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