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Key Holder Resume Example

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KEY HOLDER
Summary

Reliable effective at fostering customer satisfaction and increasing positive feedback. Aiming to fulfill and offering unparalleled commitment to service, sales and reliability.

Organized aiming to leverage 5+ years of experience to contribute value to team. Committed to cultivating exceptional service while meeting and exceeding aggressive sales quotas.

Detail-oriented retail professional bringing 5+ years of experience in customer service, cash handling and leadership. Relay to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.

Dedicated skilled in coordinating employee scheduling and resolving conflict with tact and efficiency. Proven history of success in and [Area of expertise] demonstrated over 5+ years in roles.

Skills
  • Store operations oversight
  • Team member development
  • Workplace safety
  • Personnel scheduling
  • Product ordering
  • Inventory Management
  • Store growth planning
  • Leadership development
  • Customer outreach
  • Team Building
  • Insurance Billing
  • Entry management
  • Invoice Generation
  • Communications
  • Customer Service
Experience
Key HolderCompany Name | City, State | Aug 2013-Apr 2020
  • Promoted new products and sales to encourage revenue growth and boost upselling.
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting [Type] items.
  • Compiled weekly monetary reports and records for store managers.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Assisted upper management with reporting sales data, assessing employee performance and [Task].
  • Stepped up to assist [Job title]s with [Task] and [Task] during busy periods to maintain consistent and reliable service levels for patrons.
  • Supervised teams of up to [Number] employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
ReceptionistCompany Name | City, State | Jun 2018-Jan 2020
  • Sorted incoming mail and directed to correct personnel each day.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number][Job titles].
  • Responded to customer concerns and issues by [Action].
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Provided information to callers and drafted office emails.
  • Coordinated and communicated with [Number] clients daily to gather pertinent information.
  • Processed payments for [Product or Service] and updated accounts to reflect balance changes.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Entered data in [Type] software to keep records of [Type] information.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Store AssociateCompany Name | City, State | Jun 2011-Mar 2012
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted average of [Number] customers per day in finding or selecting items.
Education and Training
High School DiplomaCumberland Valley High School | | City, State | Jun 2011
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Resume Overview

School Attended

  • Cumberland Valley High School

Job Titles Held:

  • Key Holder
  • Receptionist
  • Store Associate

Degrees

  • High School Diploma

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