Key Holder resume example with 2 years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a reliable worker who fosters customer satisfaction and increases positive feedback. I offer unparalleled commitment to service, sales and reliability. I plan, delegate and follow up on expected tasks, assignments and activities to meet expectations and objectives.
Skills
Team member development
Store operations oversight
Workplace safety
Customer outreach
Creating store processes
Building brand awareness
Leadership development
Critical thinking
Communication
PPE use
Active listening
Teambuilding
Experience
06/2021 to CurrentKey HolderAdvance Auto Parts | Groveport, OH,
Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Protected store assets by assisting with audits, routine cycle counts and physical inventory.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
Operated cash register.
Maintained store in clean and neat manner.
Performed store opening and closing tasks to comply with preset store operations guidelines.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
Responded to safety and loss prevention incidents.
Recommended improvements to store procedures.
04/2021 to CurrentCash Office AssociateSpartannash | Stevensville, MI,
Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
Prepared and checked cashier register tills.
Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
Provided training to store employees covering areas such as cash handling procedures and security requirements.
12/2019 to CurrentCustomer Experience CoordinatorAppian | Orlando, FL,
Managed check-out operations and upheld high standards of customers service.
Assisted customers with returning items and understanding applicable policies.
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Coordinated promotional events to bring in customers and highlight business features.
Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
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