Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a reliable worker who fosters customer satisfaction and increases positive feedback. I offer unparalleled commitment to service, sales and reliability. I plan, delegate and follow up on expected tasks, assignments and activities to meet expectations and objectives.

  • Team member development
  • Store operations oversight
  • Workplace safety
  • Customer outreach
  • Creating store processes
  • Building brand awareness
  • Leadership development
  • Critical thinking
  • Communication
  • PPE use
  • Active listening
  • Teambuilding
Key Holder, 06/2021 to Current
Advance Auto PartsGroveport, OH,
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Responded to safety and loss prevention incidents.
  • Recommended improvements to store procedures.
Cash Office Associate, 04/2021 to Current
SpartannashStevensville, MI,
  • Reconciled daily cash variance reports, tracking overages and shortages through compilation of summary reports and comparing against past variances to isolate and address possible causes.
  • Prepared and checked cashier register tills.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.
  • Served customers with special transaction requests, using POS at register to load gift certificates and boxing or gift-wrapping products.
  • Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
  • Provided training to store employees covering areas such as cash handling procedures and security requirements.
Customer Experience Coordinator, 12/2019 to Current
AppianOrlando, FL,
  • Managed check-out operations and upheld high standards of customers service.
  • Assisted customers with returning items and understanding applicable policies.
  • Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
  • Coordinated promotional events to bring in customers and highlight business features.
  • Accepted and processed payments, explained charges on customer bills and resolved complex billing issues.
  • Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • Set up and activated customer accounts.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with managers to develop customer service improvement initiatives.
Cashier, 08/2019 to Current
Food CityLebanon, VA,
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and obtained replacements for customers.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Received payments for products and issued receipts.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Education and Training
High School Diploma: , Expected in 06/2021
Methuen High School - Methuen, MA
Native/ Bilingual
Native/ Bilingual

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  • Methuen High School

Job Titles Held:

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  • Cash Office Associate
  • Customer Experience Coordinator
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  • High School Diploma

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