Personable Sales expert with 5 years years in cashier , retail sales and customer service. Skilled at processing sales, working with customers and organizing merchandise. Successful at effectively handling customer requests and concerns. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assist with any need. Advanced knowledge of food and clothing products. Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling food and clothing also able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with any company and make lasting positive impact on business operations. Upbeat, customer-focused Sales Associate with my 3 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Retail merchandising expertise
Customer assistance
Documentation and recordkeeping
Independent judgement
Retail sales
Teamwork
Cash register operation
Money handling
POS system operation
Sales expertise
Accurate money handling
Team building
Customer service
Problem resolution
Supervision
Orientating and training
Training and Development
Time Management
Retail Space Planning
Marketing tactics
Experience
Key Holder, 10/2021 to Current Alex And Ani – Kentwood, MI,
Supervised bank deposits and security procedures to support store opening and closing.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Partnered with store leadership team to learn and understand management processes and reports.
Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
Compiled weekly monetary reports and records for store managers.
Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
Set up visually appealing promotional displays.
Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Assisted customers with locating and securing desired products.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Evaluated transactions for suspected fraud.
Bond Warehouse Sorting Agent, 07/2021 to 08/2021 Amazon Workforce Staffing – Kearny, NJ,
Pulled merchandise to fulfill orders to specification.
Assembled customer orders from stock and placed orders on pallets for shipping department.
Reported damaged products or safety hazards to immediate supervisor.
Prepared inventory for shipment by attaching tags and labels.
Followed customer instructions about placement of items and special considerations for handling.
Secured items in truck by strapping over protective padding.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Assistant Manager, 12/2020 to 02/2021 Myeyedr – Milford, NH,
Directed and led employees, supervising activities to drive productivity and efficiency.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Trained team of 4 not including myself to deliver outstanding customer service, boosting customer satisfaction ratings.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Retail Sales Associate, 05/2020 to 02/2021 Harley-Davidson, Inc. – Phoenix, AZ,
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered advice.
Read weekly sales inserts and monitored price changes.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Promoted brand through event marketing, demonstrations and sales.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Fostered customer retention by assessing and meeting product needs.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Helped customers by answering questions and locating merchandise.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Initiated friendly conversation with each customer to determine level of assistance required.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Managed cash register operations using POS system, including processing sales and returns.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Completed all assigned training to stay updated on important policies and procedures.
Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Cashier, 06/2019 to 10/2019 Foot Locker – West Covina, CA,
Processed credit card payments and gave counter slips to customers for signatures.
Restocked workstation with supplies and communicated out of stock items to management.
Informed customers of final bill tab and processed form of payment.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Took orders, prepared foods and processed payments in full-service Taco Bells establishment.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Accurately made change for cash transactions.
Completed opening, closing and shift change tasks to promote store efficiency.
Monitored and counted food stock and supplies to reorder on time.
Reviewed contents on food trays to check receiving complete order.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Mastered point-of-service (POS) computer system for automated order taking.
Verified orders and bagged items for easy transport.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Served drinks and prepared specialty beverages.
Kept work areas, utensils and pans cleaned and sanitized.
Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
Resolved customer concerns and relayed relevant information to supervisor.
Complied with company service standards, including inventory and cash control procedures.
Received food orders from patients and families and explained offerings.
Cashier, 08/2016 to 05/2018 Foot Locker – West Palm Beach, FL,
Informed customers of final bill tab and processed form of payment.
Processed credit card payments and gave counter slips to customers for signatures.
Restocked workstation with supplies and communicated out of stock items to management.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Completed opening, closing and shift change tasks to promote store efficiency.
Processed customer payments quickly and returned exact change and receipts.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Education and Training
High School Diploma: , Expected in 05/2020 Airport High School - West Columbia, SC GPA:
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