(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a personable, friendly and solution-oriented hard worker with experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. I am also trilingual, fluent in english, portuguese, and spanish; and will be more than willing to accommodate to customer needs and translations when needed. Dedicated to customer loyalty and satisfaction.

  • Resource management
  • Personnel scheduling
  • Store operations oversight
  • Workplace safety
  • Money Transfer Systems
  • Employee training
  • Team leadership experience
  • Quality assurance
Education and Training
Framingham High School Framingham, MA Expected in 06/2020 High School Diploma : - GPA :
Worcester State University Worcester, MA Expected in 2024 Bachelor of Science : Communication Sciences And Disorders - GPA :
Alex And Ani - Key Holder
Torrance, CA, 11/2020 - Current
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Compiled weekly monetary reports and records for store managers.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Fostered service and selling culture to exceed customer expectations and build enduring consumer relationships.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Managed store security needs as required.
  • Signed for incoming shipments in manager's absence.
  • Completed special client deliveries in person.
  • Calculated bill totals and tax amounts.
  • Responded to safety and loss prevention incidents..
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Evaluated transactions for suspected fraud.
  • Described merchandise and services to customers.
  • Recommended improvements to store procedures.
  • Answered questions and resolved concerns.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
Innosight - Associate
Boston, MA, 02/2020 - 10/2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Stocked, replenished and organized inventory, completing tasks 70% faster than average associates.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Increased sales through suggestive selling and persuasiveness.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Help customers load purchased equipment when necessary.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Worked with off-site locations to find desired items for customers.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Marcello Vinicius - Family Nanny
City, STATE, 06/2018 - 01/2019
  • Regulated children's schedules to balance rest, learning and play.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Followed routines to foster stability and structure in children's lives while parents were away.

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School Attended

  • Framingham High School
  • Worcester State University

Job Titles Held:

  • Key Holder
  • Associate
  • Family Nanny


  • High School Diploma
  • Bachelor of Science

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