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Key Holder Resume Example

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KEY HOLDER
Summary

Reliable Key Holder effective at fostering customer satisfaction and increasing positive feedback. Aiming to offer unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.

Dedicated Key Holder skilled in coordinating employee scheduling and resolving conflict with tact and diplomacy. Proven history of success in maintaining store operations and visual merchandising standards. Understands customer needs to make meaningful suggestions for additional purchases to achieve company goals.

Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.

Skills
  • Store operations oversight
  • Workplace safety
  • Product ordering
  • Team member development
  • Employee training
  • Money Transfer Systems
  • Results-oriented mindset
  • Merchandising
  • Quality assurance
  • Good communication skills
  • Computer literate
  • Team leadership experience
  • Decision-making
  • Clean and professional
  • Building brand awareness
  • Driving business growth
  • Leadership development
  • Store growth planning
  • Customer outreach
  • Managing retail build outs
Experience
Key Holder
Houston, TXHome Depot/Oct 2007 to Mar 2014
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Compiled weekly monetary reports and records for store managers.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
  • Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Maintained store in clean and neat manner.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Signed for incoming shipments in manager's absence.
  • Managed store security needs as required.
  • Answered questions and resolved concerns.
  • Completed special client deliveries in person.
  • Responded to safety and loss prevention incidents.
  • Recommended improvements to store procedures.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
Pool Designer
Houst, TexasABC Pool And Spas /May 2000 to Sep 2006
  • Participated in several professional workshops, meetings, and conferences for Design improvements.
  • Collaborated with team of designers to offer improvements and direction on others' projects.
  • Determined styles, size and arrangement of illustrations and graphics.
  • Submitted rough drafts to clients and management to gain approval.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Assessed inventory levels and ordered new materials, including Talked to customers about products and ordered supplies needed to accomplish project goals.
  • Contributed ideas during strategic and conceptual brainstorming sessions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Performed site evaluations, customer surveys and team audits.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Recognized by management for providing exceptional customer service.
  • Answered several calls per week to assist with customer questions and concerns.
Service Manager
Houston , TexasPepBoys/May 1991 to Aug 1996
  • Defined department objectives and monitored performance to facilitate operations.
  • Collaborated with customers to offer solutions to service needs.
  • Hired, trained and developed service department staff to drive performance.
  • Researched and provided timely resolution to service discrepancies.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Monitored employee performance through effective analysis of key metrics.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Informed and educated department employees on changes from management.
  • Managed service department budget and investigated and resolved discrepancies.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Motivated, led and supported employees to maintain low turnover.
  • Created written estimates and obtained customer consent to proceed.
  • Created employee work schedules to keep shifts properly staffed.
  • Investigated accidents and injuries, preparing reports on findings.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Established and enforced clear safety policies to protect workers from injury.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
Supervisor
Houston , TexasPro Active Sales/Jan 1992 to Mar 1996
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Enhanced group productivity 100% by developing and implementing new strategies.
  • Developed position rotation to support continuous improvement and operator development.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Coached and mentored 6 staff members through constructive feedback to develop long-term career goals.
  • Conducted evaluations and reviews for 6 employees.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Performed scheduled and surprise inspections of worksites to gauge technician skill and performance in field.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Provided ongoing training to address staff needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Education and Training
High School DiplomaJames Madison High SchoolJun 1989Hoiston, TX
Associate of Arts: Business ManagementHCCSep 1992Houston , Texas
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Resume Overview

Companies Worked For:

  • Home Depot
  • ABC Pool And Spas
  • PepBoys
  • Pro Active Sales

School Attended

  • James Madison High School
  • HCC

Job Titles Held:

  • Key Holder
  • Pool Designer
  • Service Manager
  • Supervisor

Degrees

  • High School Diploma
    Associate of Arts : Business Management

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