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Key Holder Resume Example

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KEY HOLDER
Summary

Detail-oriented retail professional bringing 8 years of experience in customer service, cash handling and management leadership. Reay to offer strengths in promoting store efficiency, revenue growth and operational performance to dynamic new role with opportunity for career growth.

Skills
  • Inventory management
  • Product ordering
  • Workplace safety
  • Team member development
  • Store operations oversight
  • Customer outreach
  • Building brand awareness
  • Leadership development
  • Dedicated team player
  • Approachable
  • Reliable and dependable
  • Positive outlook
  • Shift checklists
  • Superb sales professional
  • Organized
  • Detail-oriented
  • Personnel training and development
  • Inventory control procedures
  • Excellent time management
  • Cheerful and energetic
  • Strong communication skills
  • Excellent multi-tasker
  • Cash handling accuracy
Experience
Turkey Hill Minit MarketsColumbia, PAKey Holder06/2019 to Current
  • Accomplished company-defined sales goals during each shift by actively engaging customers, providing exemplary service and promoting monthly sale items.
  • Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
  • Supervised teams of up to four employees and provided leadership and guidance to boost productivity, customer service levels and sales success.
  • Stepped up to assist supervisors with shift work and management duties during busy periods to maintain consistent and reliable service levels for patrons.
  • Assisted upper management with reporting sales data, assessing employee performance and other shift duties.
  • Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
  • Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Trained, supervised and motivated team of retail professionals to provide knowledgeable and fast service to every guest.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reduced process lags by effectively managing four members of staff to ensure optimal productivity.
  • Mentored newly hired associates in upselling techniques, excellent customer service and policy procedures to improve sales expertise.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Raised profits 25% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and keeping the store in excellent condition.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Achieved sales goals and business objectives by motivating staff and promoting monthly sale items.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Guided and supported multiple staff members to consistently achieve team and personal goals.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Delegated tasks to employees based upon individual strengths.
Nordstrom Fulfilment CenterElizabethtown, PAPackaging Associate01/2019 to 06/2019
  • Labeled packages and recorded items packed in preparation for shipping.
  • Packaged thousands of orders manually by placing in boxes and surrounding with protective materials.
Turkey Hill Minit MarketsWrightsville, PAKitchen Manager03/2018 to 01/2019
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Completed regular line checks to maximize quality assurance.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Received, organized and rotated paper goods and food ingredients.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Supervised staff preparing and serving hundreds of orders per day.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reduced food waste 20% by overseeing use of ingredients to plan for costs, anticipated customers and popularity of items.
  • Controlled portion sizes and garnishing for optimal cost controls.
Wendys Honesdale, PAManager in Training09/2012 to 08/2015
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Followed supervisors advice to improve leadership and supervisory skills.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Learned all aspects of retail business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Coordinated work of team of six employees to help each team member carry out excellent customer service and quality food.
  • Organized resources and minimized waste to protect company interests and complete job duties on time.
  • Fostered strong relationships with regular customers and suppliers by solving any issuse immediately and maintaining communication.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Monitored inventory levels on weekly basis and placed new orders for merchandise to keep supply well-stocked.
  • Increased employee efficiency by setting daily goals and monitoring shifts.
  • Promoted professional skill development in new and already existing employees through effective training, management and motivation.
  • Implemented effective customer service procedures such as quickly getting customer orders and giving quality food to encourage positive feedback.
  • Reduced process lags by effectively managing six employees for productivity and efficiency improvement.
  • Established departmental performance goals, set timeline targets for sales team and trained new employees.
  • Identified and solved complex strategy problems to drive organizational goals.
  • Oversaw daily operations of retail/food service business, including six employees across one locations.
  • Built and maintained loyal, long-term customer relationships through effective account management and excellent customer service.
  • Directed all day-to-day operations of restaurant facility to provide safe and enjoyable guest experience.
  • Engaged professionally with employees and customers to build rapport and nurture relationships.
  • Managed scheduling for twenty employees to ensure optimal productivity.
  • Supervised performance of many workers, with goals of improving productivity, efficiency and cost savings.
Education and Training
High School Diploma06/2014Honesdale High School, Honesdale, PA
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Resume Overview

Companies Worked For:

  • Turkey Hill Minit Markets
  • Nordstrom Fulfilment Center
  • Wendys

School Attended

  • Honesdale High School

Job Titles Held:

  • Key Holder
  • Packaging Associate
  • Kitchen Manager
  • Manager in Training

Degrees

  • High School Diploma 06/2014

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