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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team while bringing value through retail experience.

Attentive retail professional offering 2 years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of Customer service and Store management. People- and service-oriented leader with positive attitude and remarkable work ethic.

Hardworking, successful at using product knowledge and exceptional customer service to increase guest retention and exceed sales goals.


Hostessing: focused on properly greeting each guest, responding quickly to all inquiries and answering phone calls with a professional and friendly attitude.


Working in retail I've gained background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.

Skills
  • Sales
  • Staff Management
  • Training and Development
  • Employee Training
  • Sales Reporting
  • Product Knowledge
  • Cash Register Operation
  • Store Management
  • Sales Goals
  • Team Leadership
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Sales Strategy
Education
Pinnacle High School Phoenix, AZ Expected in 05/2013 High School Diploma : - GPA :
The Studio Academy of Beauty Phoenix, AZ, Expected in 07/2014 Esthetics License : Esthetics - GPA :
Work History
Ace Hardware - Key Holder
Santa Ana, CA, 05/2018 - 03/2020
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Educated customers on promotions to enhance sales.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Baumhowers Victory Grill - Server
Huntsville, AL, 05/2018 - 07/2019
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Baumhowers Victory Grill - Wax Specialist
Hoover, AL, 11/2014 - 02/2015
  • Waxed multiple clients various bodies using soft and hard waxes.
  • Maintained clean and sanitary workspace.
  • Performed body treatments.
  • Informed guests of appropriate products available to increase retail sales.
  • Suggested appropriate therapy based on current health of client.
  • Handled busy schedules and stayed on top of key deadlines.
  • Discussed procedures and treatment options with clients.
  • Resolved customer complaints and facilitated conflict resolutions.
Tilted Kilt Pub & Eatery - Server
City, STATE, 03/2016 - 09/2016
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Prepared beverages and filled food orders for customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Greeted and maintained relationships with regular customers.

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Resume Overview

School Attended
  • Pinnacle High School
  • The Studio Academy of Beauty
Job Titles Held:
  • Key Holder
  • Server
  • Wax Specialist
  • Server
Degrees
  • High School Diploma
  • Esthetics License

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