key carrying department supervisor resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Quality focused Leader, adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
Adaptable
Customer focused.
Documentation and recordkeeping
Retail merchandising expertise
Inventory management
Sales expertise
Approachable
Reliable and dependable
Superb sales professional
Flexible
Personnel training and development
Detail-oriented
Proficient in MS Office
Excellent time management
Employee scheduling
Excellent multi-tasker
Experience
09/2015 to Current
Key Carrying Department SupervisorSportsman's Warehouse – Klamath Falls, OR,
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Achieved sales goals and business objectives by motivating staff and promoting Excellent customer service.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Delegated tasks to employees based upon individual strengths and experience.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Taught staff how to handle difficult situations with calm and professionalism.
Hired, trained, supervised and motivated team of retail associates to provide knowledgeable and fast service to every guest.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
11/2009 to 07/2015
Assistant Store ManagerDollar Tree – Plano, TX,
Encouraged professional growth and talent development in associates to increase performance in all areas.
Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Trained employees in inventory practices, POS systems and product knowledge.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Ensured proper organization of store, responded to customer complaints and answered questions quickly.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Coached and developed store associates through formal and informal interactions.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Promoted and supported strong relationships with local community organizations in surrounding area.
11/2007 to 11/2009
Overnight Support ManagerWalmart – City, STATE,
Helped the warehouse staff by unloading trucks and using heavy equipment to ensure that merchandise was stocked correctly.
Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
Carefully followed management's written and verbal instructions in regards to each day's duties and assignments.
Cordially interacted with customers and displayed professional appearance as representative of company.
Strengthened merchandising representation by eliminating underperforming products.
Increased professional knowledge and training to remain focused on long term objectives.
Quickly responded to customer service issues and inquiries.
Continually met or exceeded goals set by management.
Ran daily reports to assess performance and make proactive adjustments.
Increased overall team efficiency and productivity.
11/2005 to 11/2007
Sales Floor AssociateWalmart – City, STATE,
Created attractive product displays to enhance customer experiences and boost sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Processed payments and maintained accurate drawers to meet financial targets.
Provided every customer with professional and polite support for sales and service needs.
Maintained current store, product and promotional knowledge to drive consistent sales.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
Education and Training
Expected in 05/2007 to to
High School Diploma: Pinckneyville Community High School - Pinckneyville, IL, GPA:
Expected in to to
: Information Systems John A Logan College - Carterville, IL GPA:
Accomplishments
3 time "star-fish" award winner with the Home Depot for services done for the local community. Including managing and organizing a food/clothing drive for the Herrin House of Hope.
3 Time platinum homer award winner, given for excellent customer service and exceeding workplace expectations.
3 time "Value Producing Item" winner within Wal Mart mid-west division for highest item sales growth.
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