Key Carrying Department Supervisor Resume Example
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KEY CARRYING DEPARTMENT SUPERVISOR
Summary
Quality focused Leader, adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Skills
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Experience
Key Carrying Department Supervisor09/2015 － CurrentSportsman's WarehouseKlamath Falls , OR
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Achieved sales goals and business objectives by motivating staff and promoting Excellent customer service.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Delegated tasks to employees based upon individual strengths and experience.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Taught staff how to handle difficult situations with calm and professionalism.
- Hired, trained, supervised and motivated team of retail associates to provide knowledgeable and fast service to every guest.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Assistant Store Manager11/2009 － 07/2015Dollar TreePlano , TX
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Trained employees in inventory practices, POS systems and product knowledge.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
- Ensured proper organization of store, responded to customer complaints and answered questions quickly.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Coached and developed store associates through formal and informal interactions.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Promoted and supported strong relationships with local community organizations in surrounding area.
Overnight Support Manager11/2007 － 11/2009WalmartCity , STATE
- Helped the warehouse staff by unloading trucks and using heavy equipment to ensure that merchandise was stocked correctly.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Carefully followed management's written and verbal instructions in regards to each day's duties and assignments.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Strengthened merchandising representation by eliminating underperforming products.
- Increased professional knowledge and training to remain focused on long term objectives.
- Quickly responded to customer service issues and inquiries.
- Continually met or exceeded goals set by management.
- Ran daily reports to assess performance and make proactive adjustments.
- Increased overall team efficiency and productivity.
Sales Floor Associate11/2005 － 11/2007WalmartCity , STATE
- Created attractive product displays to enhance customer experiences and boost sales.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Processed payments and maintained accurate drawers to meet financial targets.
- Provided every customer with professional and polite support for sales and service needs.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Executed re-merchandising of retail categories to meet shelf standards and maintain local corporate compliance.
Education and Training
05/2007High School Diploma:Pinckneyville Community High SchoolCity
Some College (No Degree):John A Logan College - Information SystemsCity, State
Accomplishments
3 time "star-fish" award winner with the Home Depot for services done for the local community. Including managing and organizing a food/clothing drive for the Herrin House of Hope.
3 Time platinum homer award winner, given for excellent customer service and exceeding workplace expectations.
3 time "Value Producing Item" winner within Wal Mart mid-west division for highest item sales growth.
Certifications
Food Safety Certification.
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Resume Overview
School Attended
- Pinckneyville Community High School
- John A Logan College
Job Titles Held:
- Key Carrying Department Supervisor
- Assistant Store Manager
- Overnight Support Manager
- Sales Floor Associate
Degrees
- 05/2007 High School Diploma : Pinckneyville Community High School
Some College (No Degree) : John A Logan College - Information Systems
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