Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Associate with over 6 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Corporate promotions
  • Display building
  • Customer experience management
  • Interior and exterior displays
  • Product knowledge
  • Brand alignment
  • Overstock management
  • In-store event promotion
  • Merchandising plan creation
  • Seasonal campaigns
  • Stocking and replenishing
  • Skilled problem solver
  • Retail merchandising specialist
  • Upselling techniques
  • POS software expert
  • Merchandising
  • Friendly demeanor
  • Telecheck processing terminal experience
  • Stocking
  • Credit card transactions
  • Retail Sales
  • Accurate money handling
  • Staff training and development
  • Cash register familiarity
  • Sales experience
  • Training and development
Work History
04/2018 to Current
Jewelry Consultant/ Third Key Holder Zales The Diamond Store City, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Worked with Others to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
  • Increased customer satisfaction by resolving Customer Service issues.
  • Followed all policies, regulations, dress codes and schedules.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Fielded customer complaints and comments.
  • Stocked, monitored and maintained inventory of diverse products.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
01/2018 to Current
Companion/Home and Community Supports Fayette Arc City, STATE,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Developed rapport to create safe and trusting environment for care.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
11/2013 to Current
Various Titles Current Operations Associate JCPenney City, STATE,
  • Followed all policies, regulations, dress codes and schedules.
  • Chose materials for each shoe component based on client needs, wishes and inventory availability.
  • Managed inventory of materials and supplies for general use and specific projects to consistently meet client needs and maximize satisfaction.
  • Explained features of diamonds and sapphires to customers and showed samples of completed gemstone pieces.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Aided customers in finding right jewelry for personal preferences and specific occasions.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
  • Helped generate sales and identified leads.
  • Marketed library's many services to visitors and patrons through active communication.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Updated pricing and signage to complete product displays and educate customers.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Updated signage and price tags to reflect current sales.
  • Built end caps and aisle displays to highlight products and support latest promotions.
Expected in 06/2013
High School Diploma:
Pennsylvania Cyber Charter School - Midland Pa,
Expected in
Associate of Science: Sociology Deviant Studies
California University of Pennsylvania - California, PA

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School Attended

  • Pennsylvania Cyber Charter School
  • California University of Pennsylvania

Job Titles Held:

  • Jewelry Consultant/ Third Key Holder
  • Companion/Home and Community Supports
  • Various Titles Current Operations Associate


  • High School Diploma
  • Associate of Science

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