Experienced Associate with over 6 years of experience in Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Corporate promotions
Display building
Customer experience management
Interior and exterior displays
Product knowledge
Brand alignment
Overstock management
In-store event promotion
Merchandising plan creation
Seasonal campaigns
Stocking and replenishing
Skilled problem solver
Retail merchandising specialist
Upselling techniques
POS software expert
Merchandising
Friendly demeanor
Telecheck processing terminal experience
Stocking
Credit card transactions
Retail Sales
Accurate money handling
Staff training and development
Cash register familiarity
Sales experience
Training and development
Work History
04/2018 to Current
Jewelry Consultant/ Third Key HolderZales The Diamond Store – City, STATE,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Counted cash in register drawer at beginning and end of shift.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Worked with Others to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
Increased customer satisfaction by resolving Customer Service issues.
Followed all policies, regulations, dress codes and schedules.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Fielded customer complaints and comments.
Stocked, monitored and maintained inventory of diverse products.
Opened doors on time, greeted patrons and offered assistance with locating needed items.
01/2018 to Current
Companion/Home and Community Supports Fayette Arc – City, STATE,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Completed entries in log books, journals and care plans to document accurately report patient progress.
Developed rapport to create safe and trusting environment for care.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Maintained clean, safe and well-organized patient environment.
11/2013 to Current
Various Titles Current Operations Associate JCPenney – City, STATE,
Followed all policies, regulations, dress codes and schedules.
Chose materials for each shoe component based on client needs, wishes and inventory availability.
Managed inventory of materials and supplies for general use and specific projects to consistently meet client needs and maximize satisfaction.
Explained features of diamonds and sapphires to customers and showed samples of completed gemstone pieces.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Aided customers in finding right jewelry for personal preferences and specific occasions.
Replenished merchandise from inventory during downtime when stock became low.
Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
Helped generate sales and identified leads.
Marketed library's many services to visitors and patrons through active communication.
Closely monitored front desk visitors to maintain secure and clean environment.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Updated pricing and signage to complete product displays and educate customers.
Monitored and replenished display inventory and restructured according to available stock.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Updated signage and price tags to reflect current sales.
Built end caps and aisle displays to highlight products and support latest promotions.
Education
Expected in 06/2013
High School Diploma: Pennsylvania Cyber Charter School - Midland Pa, GPA:
Expected in
Associate of Science: Sociology Deviant Studies California University of Pennsylvania - California, PA GPA:
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