Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Executive Profile
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Core Accomplishments
  • Implemented $1.2 million CRM replacing an outdated in-house legacy solution.
  • Developed and implemented a comprehensive $1.5 million, three-year Software/Network plan that expanded services while decreasing costs.
  • Designed, developed, and implemented numerous web-based internet business solutions integrated with CRM saving millions of dollars in labor costs.
  • Managed project that designed, developed, and implemented a custom online publication generating $1.5 million annually in subscription sales.
  • Worked with all departments to develop and implement new website addressing the needs of members, consumers, and professionals in ancillary organizations generating more than $1 million annually.
  • Converted accounting system from a manual process to an automated system, saving $200,000 in labor costs annually.
  • Designed, developed, and implemented a Data Information Management System, saving more than $35,000 in staff resources annually.
  • Formed an IT Steering Committee, involving all members of the Executive Team as well as the key stakeholders in all internal departments improving IT communications across all entities.
  • Planned, developed, and implemented Document Management systems for multiple departments, saving $50,000 annually by replacing manual operations.
  • Determined requirements, developed, and implemented custom Learning Management System using SaaS saving $30,000 in development costs.
  • Developed specs, negotiated with multiple vendors, and implemented enterprise application for credentialing organization saving $50,000 in labor costs annually.
  • Insurance Auto Auctions, Schaumburg, IL 2000 - 2002 65 million North American salvage auto auctioneers working in partnership insurance companies, dealerships, rental car companies, and fleet lease companies.
  • Product Manager Developed and managed strategic projects related to custom IT applications and systems.
  • Interfaced with customer management teams to define project requirements and translate business objectives into tactical plans.
  • Managed development, design, and delivery of end-to-end solutions.
  • Led the development and optimization of new customer application for 57 locations, saving $150,000 in labor as well as improving reliability and enhancing efficiency.
  • Delivered Internet-based communication solutions for EDI processing resulting in annual savings of $20,000 in licensing fees.
  • Managed EDI process design and application, improving overall daily functionality and customer relations.
  • Interstate Insurance Group, Chicago, IL 1998 - 2000 Wholly owned subsidiary of Fireman's Fund Insurance Group.
  • Supervising System Engineer Managed numerous projects involving the coordination of customer requirements to application support and development while leading strategic system financial and processing conversion requirements and direction.
  • Led conversion of financial system to PeopleSoft, reducing reporting time and accounting staff expenses by $150,000 annually.
  • Initiated project, developed requirements, and led implementation of a comprehensive billing and litigation case management tool for Claims department, providing a substantial annual savings of $1.5 million.
Professional Experience
IT Executive Advisory Member, 01/2013 to Present
OptivAugusta, GA,
  • A national Information Technology consulting, project augmentation and professional placement firm.
  • Serves as an IT Executive Advisory Member, sharing IT expertise and guidance as it relates to Trillium's consulting and project augmentation initiatives.
Senior Director, 01/2014 to 01/2015
Sumitomo Mitsui Banking CorporationLos Angeles, CA,
  • The largest commercial real estate brokerage network in the world.
  • Professional members are recognized experts in the commercial and investment real estate industry.
  • Selected as a proven leader to manage technology and information systems to maintain CCIM's competitive edge, recognize trending technologies, and anticipate organizational changes that are needed.
  • Network, systems, and applications had not been updated since 2007.
  • Designed, developed, and implemented numerous SaaS solutions integrated with CRM with at total development savings of $650,000.
  • Updated/upgraded key critical network hardware components to ensure ongoing and continuous functions of all network operations and systems.
  • Reduced on premise network footprint by 50% through detailed analysis of existing operations, replacement of multiple legacy systems, consolidation, and implementing remote hosting and cloud solutions for key systems, resulting in annual savings in excess of $150,000.
  • Upgraded CRM with current technology with a remote hosted solution.
  • Implemented social networking solution that resulted in the creation of 35 committees and taskforces, as well as created several chapter microsites.
  • Negotiated an $18,000 discount.
  • Managed the development of a new integrated and monetized website.
  • Wrote and distributed RFP, negotiated contracts, and ran initial implementation.
  • New website rolled out in 2015.
  • Replaced outdated and non-functional backup solution with cloud based solution, resulting in a savings of $36,000 in co-location fees and $4,800 in offsite tape storage fees.
  • Led effort to convert from MS Exchange 2010 to Office 365, resulting in a savings of $20,000.
Director, 01/2002 to 01/2013
General DynamicsNorth Kingstown, RI,
  • World's largest not-for-profit organization of food and nutrition professionals focused on improving the nation's health and advancing the profession of dietetics through research, education and advocacy.
  • Recruited to develop, upgrade, and replace legacy technologies as well as find and implement new IT solutions.
  • Responsible for IT department direction and full design, installation, engineering, implementation, support, administration, and management for all IT functions.
  • Managed the infrastructure and software needs of 5 separate business units and 106 specialty areas with a combined budget of over $45 million.
Technical Analyst, 01/1986 to 01/1998
Information International AssociatesAlexandria, VA,
  • 7th largest U.S.
  • commercial insurer and 13th largest U.S.
  • property & casualty insurer.
  • Life Insurance and Reinsurance.
  • Led the maintenance, support, and ongoing development of primary processing applications, including problem solving and coordination of corporate interface efforts.
  • Developed Lotus application supporting new $1 million Reinsurance product line, utilizing technology to accommodate full replication capabilities worldwide.
  • Pioneered e-commerce system utilizing EDI Global Development.
Senior Programmer, 01/1981 to 01/1986
Allstate Insurance CompanyCity, STATE,
  • Largest personal lines property and casualty insurer in America.
Master of Business Administration: , Expected in 1980
De Paul University - Chicago, IL
Bachelor of Arts: , Expected in 1975
Northwestern University - Evanston, IL
backup, budget, competitive, consulting, contracts, CRM, direction, e-commerce, edge, EDI, functional, information systems, Information Technology, Insurance, Lotus, MS Exchange, Office, network hardware, Network, networking, organizational, problem solving, profit, real estate, research, RFP, upgrade, website

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  • Northwestern University

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