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Experienced Senior Manager: Offering nearly ten years of management-level experience that has encompassed orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional: Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities to expand the company’s portfolio in both Nashville and Dallas Strategic Thinker: Adept at understanding the long-term needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects and bringing in new supplies Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved the problem
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- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment with 0 discrepancies or hazards.
- Inventoried room, front office and housekeeping supplies and made orders to restock.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Direct 36 Stay Alfred cities, ensuring that all productivity and quality standards are consistently met Perform QA inspections, control labor, and step in as a resource for housekeeping managers as needed Interviewed and on-boarded new housekeeping managers and city managers on the company’s housekeeping policies and standards Increased Booking.com Cleanliness scores company wide from 8.6 to 8.9 (+.3%) in a three month period based on implementing a management training program with team members encouraging them to focus on service and housekeeping standards Decreased labor costs by $50k by creating a Labor Budgeting Tool for Housekeeping Managers that enabled them to budget and forecast labor effectively for their city Facilitated the opening of the company’s first laundry facility in Nashville, TN which included the hiring of employees and managing the operations of the machinery which processes 85k pounds of linen per month Increased profit by $35k for Nashville’s laundry facility through sales efforts which resulted in securing two hotel accounts Works directly with multiple staffing agencies nationwide to reduce costs by negotiating rates that saves on labor around $.25 an hour per housekeeper company wide Created budgeting checkbooks through Birchstreet which reduced expenses by $200k annually Took over housekeeping departments in hotels the company would take over in different cities Fort Lauderdale, Florida 33316.
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- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Managed team of 20 personnel in busy hotel with 298 rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Utilized exceptional attention to detail while maintaining a clean working environment for guests and staff Cleaned approximately 10 rooms per day, reported lost items to the manager, and addressed any issues Vacuumed floors, striped linen, made beds, dusted, removed show curtains, and scrubbed bathroom fixtures Self inspected and inspected other housekeepers daily room assignments Managed housekeeping supplies and EcoLab system Reported directly to the housekeeping manager on a daily basis Managed lunch schedules and requested days off and passed on to housekeeping manager.
Redwater High School, Manchester Technical College Travel and Tourism - Redwater, TX
Delgado Community College - New Orleans, LA
Experienced Senior Manager: Offering nearly ten years of management-level experience that has encompassed orchestrating housekeeping operations across 36 separate cities and a large workforce Results-Focused Professional: Maintained strict quality and productivity standards while simultaneously directing the launch of two new laundry facilities to expand the company’s portfolio in both Nashville and Dallas Strategic Thinker: Adept at understanding the long-term needs of companies to effectively manage labor costs, supply costs, and operation costs while also handling projects and bringing in new supplies Skilled Problem Solver: Promptly investigated issues, identified solutions, and worked collaboratively with other professionals to ensure the solution was implemented correctly and effectively resolved the problem
CORE COMPETENCIES ▪ Hands-On Management ▪ Team Leadership ▪ Employee Development ▪ Advanced Problem Solving ▪ Operated Opera System PMS ▪ Attention To Detail ▪ Organization ▪ Time Management ▪ Strategic Thinking ▪ Operated PMT Steamline ▪ Quality Assurance ▪ Performance Standards ▪ Budget & Labor Control ▪ Hiring & Training ▪ Room Key Operating System
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resume Strength
- Length
- Measurable Results
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Resume Overview
School Attended
- Redwater High School, Manchester Technical College Travel and Tourism
- Delgado Community College
Job Titles Held:
- Intern Executive Housekeeping Manager
- Task Force Housekeeping Manager
- Housekeeping Manager/Front Desk Agent
- Housekeeper Supervisor
Degrees
- General Studies
- Associate of Arts
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