Independent Consultant Patient Care Specialist resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Outgoing Administrative leader offering 15+ years of experience prioritizing and management of administrative tasks to drive goal-achievement. Proficient in providing exceptional executive level support, travel and schedule coordination, resource allocation and inventory management. Extensive knowledge in best practices, leadership strategies and employee motivation to boost productivity and job performance. Dedicated to training and mentoring top-talent and cultivating an empowering and productive work culture. Professional and polite with upbeat attitude and resourceful approach to challenges.

  • Sales development
  • Event planning
  • Team leadership
  • [Type] product expertise
  • Payment processing
  • Software projects
  • Workflow analysis
  • Written and oral communication
  • Oral and written communication
  • Email management software
  • Group presentations
  • Project documentation
  • Conceptual thinking
  • Storage hardware architecture
  • Project management
  • Consultative support
  • Problem resolution
  • Product templates
  • Policy and procedure adherence
  • Quality assurance
  • Data analysis
  • Data backup and retrieval
  • Website and portal monitoring
  • Client service
  • Report delivery
  • Excellent communication skills
  • Training delivery
  • Training system scope
  • Customer rapport
  • Excellent problem-solving abilities
  • Resource scheduling
  • Online conferencing
  • New employee mentoring
  • Windows and Linux
  • Team oversight
  • Courses and documentation
Work History
05/2019 to Current Independent Consultant - Patient Care Specialist Trace3 | Louisville, KY,
  • Exceeded sales goals of $1M and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure existing patient relationships.
  • Created and optimized records management strategies to coordinate and protect patient information.
  • Conferred with patients to understand needs and make targeted Spinal Cord Stimulation Therapy upgrade recommendations.
  • Liaised with patients, management and sales team to better understand patient needs and recommend appropriate solutions.
  • Analyze and inputs patient complaints relating to medical devices, into Global Complaint Management Systems - Trackwise (GCMS-TW), quickly and accurately.
  • Retrieves and summarizes new complaint case data to ensure a timely resolution, follow through and case closure. While adhering to all regulated reporting requirements for Medical Device Manufacturers on all reportable events
  • Complaint entries are entered in compliance with FDA regulations and timeframes
05/2017 to 04/2019 Freelance Administrative Support Consultant Self Employed | City, STATE,
  • Prepared specifications, solicited bids and approved subcontracts for building and construction services for a local general contracting company.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Organized and participated in monthly progress meetings to give landlords, vendors and sub-contractors the opportunity to walk through site, request changes, and address any issues or concerns at that time. Distribute meeting minutes after each meeting.
  • Assessed construction completion progress as previously negotiated between general contractor and owner of property.
  • Compiled data and issued status reports for submission to General Contractor as well as all involved parties for each project, to create a proactive vs. reactive approach to project coordination.
  • Used strong negotiating talents to obtain discounted rates from frequently used contractors and vendors saving hundreds of dollars with each order.
  • Handled tenant complaints promptly and appropriately, calling in required sub-contractors and/or other support services as needed.
05/2017 to 02/2018 Project Coordinator Self Employed | City, STATE,
  • Planned and arranged meetings with external vendors and individuals, enabling all parties to meet and discuss project progress.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Tracked all hours and expenses to keep project on task and within budgetary parameters.
  • Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.
  • Liaised between warehouse facility and purchasing department, facilitating communications and keeping appropriate parties updated on project developments.
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Communicated with internal team members to keep all completion date delays under control, finishing each project on time and within the negotiated dates and rates.
08/2010 to 05/2017 Leasing Coordinator, National Accounts Westfield Corporation | City, STATE,
  • Established and maintained systems to begin the first steps in the lease creation process.
  • Reviewed account documentation for over 50 national accounts tenants, rectified issues and reached out Tenant Coordination if any construction tasks were to be assigned.
  • Maintained 99% accuracy while processing over $10M worth of annual rental payments.
  • Tracked expenses and income for 3 leasing managers, while organizing and maintaining all incoming new leases from new tenants as well as renewal lease amendments from existing tenants, wanting to extend their leases.
  • Designed training program and trained all new hires in the leasing department. These best practices were developed to ensure all departments were working in a cohesive, consistency and efficient work environment.
  • Established strong, professional relationships with all levels of leadership and national/local tenants by promoting team collaboration and submitting our deliverables on or ahead of schedule.
Expected in 08/2014 Bachelor of Science | Psychology University of Phoenix, Tempe, AZ GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Independent Consultant - Patient Care Specialist
  • Freelance Administrative Support Consultant
  • Project Coordinator
  • Leasing Coordinator, National Accounts


  • Bachelor of Science

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