Hardworking secretary with 17 years of managing child care for children of various ages, in addition to office experience and customer service. Successful at prioritizing tasks, maintaining organization and effectively communicating.
Skills
Multi-Line Phone Systems
Confidentiality Understanding
Keyboarding skills
Appointment Scheduling
Organization
HIPAA guideline compliance
Inter-office communications
Verbal and written communication
Work History
Registration Clerk/Scheduler, 10/2021 - Current Blackhawk Transport – Richmond Hill, GA,
Called patients daily to schedule regular office visits, tests or hospital follow up appointments.
Processed cancellations, changes or special requests promptly.
Coordinated with additional healthcare personnel regarding requests to schedule testing externally.
Alerted supervisor of technical issues involving reservation process.
Explained form wording to patients to help each understand information required.
Reviewed daily reservations and confirmed bookings.
Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
Greeted guests and visitors and managed numerous daily reservation requests.
Handled complaints and resolved conflicts involving facilities or amenities.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Performed wide-ranging administrative, financial and service-related functions.
Maintained clean reception area to promote positive, professional environment for clients.
In-Home Daycare Provider, 10/2004 - 10/2021 Green Thumb Industries (Gti) – Latrobe, PA,
Provided quality care for various families with children ranging in age from 6 weeks to 10 years of age.
Emphasized community values including safety, harmony, listening and cooperation.
Taught children to organize toys, wash hands, share, follow rules and practice good manners by leading by example.
Balanced children's days between indoor play, outdoor play and rest.
Crafted nutritious meals and offered healthy snacks.
Treated basic first aid needs and notified parents promptly of any injury or illness.
Changed diapers and assisted older kids with bathroom requirements.
Reported children's daily activities to parents and discussed trends to identify any necessary interventions.
Offered children multiple opportunities each week to get sunshine and exercise by providing a variety of outdoor activities.
Administered prescription and OTC medicines to meet children's specific needs per parent direction.
Built early learning skills such as color recognition, shape identification and counting through various forms of play and educational games.
Promoted good social skills by helping children work through conflicts and collaborative games.
Kept children safe and secure in different environments with diligent monitoring and implementation of safety strategies.
Managed home environment to keep areas clean, organized and free of safety hazards.
Assisted children patiently through many different scenarios and modeled positive behaviors.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Monitored entrances and exits to maintain safety and organized environments.
Enforced rules and managed behavior through developmentally appropriate discipline.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
