LiveCareer-Resume

in home caregiver resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Proficient Call Center Customer service Agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Skills
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Understand computer hardware and software components
  • Dispute Resolution
  • Call Documentation
  • Customer Data Confidentiality
  • Inbound and Outbound Calling
  • Data Entry
  • MS Word
  • Advanced Excel spreadsheet functions
  • Organization skills
  • Excellent attention to detail
  • MS Outlook
  • Slack
  • Salesforce
  • Call center customer service
  • Dietary Requirements and Nutrition
  • Client Safety and First Aid
  • Vital Signs Monitoring
  • Verbal and Written Communication
  • Client Relationship and Rapport
  • Compassionate Client Care
  • First Aid and CPR
  • Grocery Shopping and Storage
  • Emotional Support and Companionship
  • Medication Administration
  • Bed Making and Changing
  • Meal Planning and Preparation
  • Patient Massage
  • Reliable Transportation
  • Time Management
  • Bathing Support
  • Home Cleaning and Sanitizing
  • Patient and Compassionate
  • Laundry Washing, Drying and Ironing
Experience
05/2022 to 02/2023
In Home Caregiver Caring Solutions San Antonio, TX,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Improved patient outlook and daily living through compassionate care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Transported clients to doctor's appointments and errands.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
04/2021 to 04/2022
Customer Service Representative Agent United Community Bank Columbia, SC,
  • Maintained excellent call stats, using scripts and effective communication skills to control calls
  • Answered calls within established timeline to maintain adherence to quality and service standards
  • Completed regular outbound calls to verify customer information and check on satisfaction with implemented solutions
  • Anticipated needs and resolved problems to keep customers happy
  • Managed customer calls efficiently in fast-paced call center environment
  • Maintained customer satisfaction by addressing customer needs and resolving concerns
  • Verified account information and personal data to maintain security and confidentiality
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Entered customer information into customized computer system with Microsoft word to document and organize client records
  • Demonstrated computer skills for data entry and answered broad variety of inquiries
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled 100 calls per day to address customer inquiries and concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
04/2018 to 05/2021
Customer Service Specialist Getgo Stow, OH,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Resolved concerns with products or services to help with retention and drive sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Troubleshot shortages and overages to support quality control efforts.
04/2014 to 03/2018
Customer Service Associate Toys R Us City, STATE,
  • Offered customers information about products, services, prices, and exclusive offers
  • Processed customer transactions according to established policies and procedures
  • Used POS systems to calculate and complete customer orders and transactions
  • Handled exchanges, returns, and refunds
  • Anticipated needs and resolved problems to keep customers happy
  • Delivered fast and friendly service regarding questions and service complaints
  • Explained promotions and special offers to customers
  • Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
Education and Training
Expected in 06/1990 to to
Diploma: General Studies
Rudsdale High School - Oakland, CA,
GPA:

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Resume Overview

School Attended

  • Rudsdale High School

Job Titles Held:

  • In Home Caregiver
  • Customer Service Representative Agent
  • Customer Service Specialist
  • Customer Service Associate

Degrees

  • Diploma

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