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Housekeeping Supervisor/Housekeeping Manager Resume Example

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HOUSEKEEPING SUPERVISOR/HOUSEKEEPING MANAGER
Summary

Enthusiastic Housekeeping Supervisor offering 20 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Multi-talented Housekeeping Supervisor with ability to work with a diverse team. Able to build rapport and team collaboration. Fluent in Spanish. Skilled operations manager with solid experience managing all levels of multiple projects including budgeting, inventory control, and administration to drive profitability and growth. Results-focused Housekeeping Supervisor driven to turn over rooms in an efficient, cost-effective manner. 20 years in the field. Reliable and dedicated to keeping all areas clean, organized and professional. Knowledgeable about cleaning high-traffic, infection-prone areas such as bathrooms and kitchens with care and attention to minor details. Well-organized team player committed to client satisfaction. Focused individual with exemplary cleaning skills from career spanning. Resourceful and punctual with ability to stand for long periods. Motivated to apply education and abilities to enhance. Eager to learn new skills and advance knowledge with hands-on experience. Hardworking and reliable with strong ability in. Highly organized proactive and punctual with team-oriented mentality.

Skills
  • Managerial finance
  • Basic housekeeping duties
  • Light housekeeping
  • Managerial experience
  • Housekeeping skills
  • Housekeeping
  • General housekeeping
  • Light housekeeping tasks
  • Manager coaching and training
  • Housekeeping support
  • General housekeeping ability
  • Housekeeping abilities
  • Housekeeping and laundry services
  • Effective time manager
  • Housekeeping duties
  • Housekeeping understanding
Experience
Housekeeping Supervisor/Housekeeping Manager
Johnson City, TXspruce grove inc/Nov 2018 to Jul 2020
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Removed trash and dirty linens from room attendant carts.
  • Managed team of 8 personnel in busy hotel with 80 rooms *
  • Supervised employees and developed training programs to ensure maximum performance*
  • Ordered housekeeping supplies and guest toiletries.
  • Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements*
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team.
  • Scheduled team of 8 housekeepers to maintain efficient staff levels during peak periods, including holidays.
  • Developed training programs to build employee performance*
  • Created schedules, shift reports and other business documentation*
  • Collaborated with front desk to respond promptly to all guest requests*
  • Reviewed employee performance and devised improvement plans.
  • Organized supplies for efficient use based on expected customer needs.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns*
  • Reported guest issues, safety and maintenance concerns immediately to front desk.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards*
  • Used A-tack cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Managed team of employees, daily progress reports and overall project planning*
  • Delegated daily tasks to employees to manage resources and meet deadlines*
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards*
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects*
  • Implemented improved training procedures to better develop new personnel.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines*
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Streamlined operational efficiencies by operating and training staff on power equipment tools.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Trained, coached and mentored staff on best practices and protocols to ensure smooth new program adoption.
  • Managed team of 8 personnel in busy hotel with 80 rooms.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Created schedules, shift reports and other business documentation.
  • Managed team of employees, daily progress reports and overall project planning.
Construction Cleaner
Kissimme, FLNight & Day temp agency/Jun 2015 to Oct 2018
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Responded to requests for building and maintenance repairs and cleanups immediately.
  • Notified building managers about needed repairs.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Performed daily cleaning, including vacuuming, mopping and disinfecting of facility with 30 rooms.
  • Checked inventory for required supplies and made lists for needed cleaning products.
Supervisor
Hartford, CTMcDonald's/Jan 2012 to May 2015
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Maintained compliance with company policies, objectives and communication goals.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Trained newly hired employees on computer equipment and kitchen and created.
  • Supervised successful team of 5 by conveying project information consistently, quickly resolving issues and delivering constructive feedback.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Conducted training needs assessments and provided ongoing training for staff.
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Education and Training
High School DiplomaEduardo Garcia CarilloJun 1999Puerto Rico
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Resume Overview

Companies Worked For:

  • spruce grove inc
  • Night & Day temp agency
  • McDonald's

School Attended

  • Eduardo Garcia Carillo

Job Titles Held:

  • Housekeeping Supervisor/Housekeeping Manager
  • Construction Cleaner
  • Supervisor

Degrees

  • High School Diploma

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