Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.
Skills
Quick learner
Bilingual in Spanish
Excellent communication
Problem solving skills
Listening skills
Cash transactions
Time management
Reservations
Guest amenities
Safety and security procedures
Credit and cash payments
Education and Training
John C. Fremont Senior High SchoolLos Angeles, CAExpected in 2008 – –High School Diploma: - GPA:
Experience
Legacy Health Services - Housekeeping Supervisor Lyndhurst, OH, 06/2021 - Current
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Stocked room attendant carts with supplies to keep carts organized and clean.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Reviewed employee performance and devised improvement plan to achieve goals.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Interacted pleasantly with clients and guests when performing daily duties.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Organized supplies for use based on expected customer needs.
Diamond Resorts Corporation - Front Desk Agent Miami Beach, FL, 05/2019 - 06/2021
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Responded to inquiries and room requests made online, by phone or email.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Posted charges, updated accounts and issued bills to departing guests.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Greeted arriving guests to provide assistance and facilitate check-ins.
Managed guest check-in and check-out procedures, reservations and payments.
Affinity Gaming - Night Auditor Sparks, NV, 08/2017 - 06/2021
Verify all account postings and balances.
Posts room charges and taxes to guest accounts.
Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
Audit and balance reports from the day shifts
Secured guest valuables in main safe or individual boxes.
Documented wake-up requests and set up automatic calls in system.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Assisted hotel guests with check in and out procedures in a courteous manner.
Performed balance procedures for hotel accounts and resolved discrepancies.
Handled night auditing duties, which included verification of daily room occupancy and hotel revenue.
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