Housekeeping Supervisor resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Responsible and friendly, able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, inventory, retail sales and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Highly organized, proactive and punctual with team-oriented. Flexible and approachable, with strong organizational and time management skills.
Skills
Time management
Customer service-focused
Waxing skills
Focused and detail-oriented
Customer assistance
Retail sales
Teamwork
Communications
Assessed customer product needs and interests in order to best recommend suitable items.
Documentation and recordkeeping
Inventory management
Interpersonal and written communication
Team management
Washing windows
Cleaning practices
Team building
Supply inventory management
Staff evaluations
Experience
07/2019 to Current
Housekeeping SupervisorHca – Hermitage, TN,
Resolved guest issues with room quality and cleanliness to improve satisfaction and service.
Added new soaps, shampoos and other amenities to each room.
Exceeded company standards for cleanliness, sanitation and presentation.
Logged and documented cleaning activities and reported on issues.
Contributed recommendations to leadership team to improve cleaning procedures.
Tracked cleaning supplies and inventory, reordering when necessary to maintain appropriate stock.
Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
Verified each completed room against standard plans to maintain consistency.
Checked inventory for required supplies and made lists for needed cleaning products.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
Followed hotel cleanliness, professionalism and customer service standards.
Requested maintenance orders to fix non-working equipment and address room damage.
Organized supplies for efficient use based on expected customer needs.
Stocked room attendant carts with supplies to keep carts organized and clean.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Interacted pleasantly with clients and guests when performing daily duties.
Reviewed employee performance and devised improvement plan to achieve goals.
08/2017 to 09/2019
Retail Sales AssociateWilliams-Sonoma, Inc. – Arvin, CA,
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with each customer to determine level of assistance required.
Assisted customers by checking the computer system to find merchandise at other locations, arranging for shipments and delivery.
Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
Assisted average of fifty or more customers per day in finding or selecting items.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Prepared products for promotional sampling during in-store demonstrations.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
01/2017 to 07/2017
Retail Associate II Internship Tesco Supermarket Kuala Lumpur, Malaysia – City, STATE,
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Maintained friendly, outgoing and customer-focused demeanor while on sales floor.
Assisted customers and provided excellent customer service.
Escorted customers to products and pointed out complementary items to boost store sales
Education and Training
Expected in 05/2017
BBA: Business Administration Lincoln University College Petaling Jaya, Malaysia - Petaling Jaya, Malaysia, Malaysia GPA:
Thesis: Effect of training and development on staff performance in business organisation ( A study of Coca-Cola Far-East Limited Malaysia).
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Resume Overview
School Attended
Lincoln University College Petaling Jaya, Malaysia