Organized manager with several years of experience supervising employees.
Delegates assignments in order to promote the efficiency of all facets of company processes.
Knowledgeable in the implementation of management tactics.
Knowledgeable of the POS system, and data entry. Positive, upbeat Customer service brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Supply Inventory Management
Employee Work Scheduling
Department Coordination
Conflict Resolution
Building Customer Trust and Loyalty
Customer Account Management
Creative Problem Solving
Calm and Professional Under Pressure
Issue and Complaint Resolution
High-Energy Attitude
Microsoft Office Expertise
Understanding Customer Needs
Technologically Savvy
Multitasking and Prioritization
Transaction Processing
Business Development Understanding
Data Evaluation
Customer Retention Strategies
Upbeat and Positive Personality
Quality Control
Courteous with Strong Service Mindset
Inbound and Outbound Calling
Adaptive Team Player
Retail Sales Customer Service
Product Organization
POS Systems and Ordering Platforms
Customer Data Confidentiality
Customer Relations
Process Optimization
Office Equipment Proficiency
In-Store Support
Call Center Operations
Data Entry
Order and Refund Processing
Credit Card Payment Processing
Problem-Solving Abilities
Upselling Products and Services
Efficient and Detail-Oriented
Customer Service
Responding to Difficult Customers
Verbal and Written Communication
52 wpm Typing Speed
Experience
Housekeeping Supervisor, 02/2022 - Current Charleston Area Medical Center – WV, State,
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Stocked room attendant carts with supplies to keep carts organized and clean.
Reviewed employee performance and devised improvement plan to achieve goals.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Organized supplies for use based on expected customer needs.
Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Managed team of 12 personnel in busy hotel with 382 rooms.
Customer Service Representative, 03/2019 - 01/2021 Nrg Energy, Inc. – Milford, CT,
Set up and activated customer accounts.
Consulted with customers to resolve service and billing issues.
Made outbound calls to obtain account information.
Exceeded company productivity standards on consistent basis.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Explained benefits, features and recommendations to maximize client retention.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Upheld quality control policies and procedures to increase customer satisfaction.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered inbound calls, chats and emails to facilitate customer service.
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