Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Organized manager with several years of experience supervising employees.

Delegates assignments in order to promote the efficiency of all facets of company processes.

Knowledgeable in the implementation of management tactics.

Knowledgeable of the POS system, and data entry. Positive, upbeat Customer service brings more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

  • Supply Inventory Management
  • Employee Work Scheduling
  • Department Coordination
  • Conflict Resolution
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • High-Energy Attitude
  • Microsoft Office Expertise
  • Understanding Customer Needs
  • Technologically Savvy
  • Multitasking and Prioritization
  • Transaction Processing
  • Business Development Understanding
  • Data Evaluation
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Quality Control
  • Courteous with Strong Service Mindset
  • Inbound and Outbound Calling
  • Adaptive Team Player
  • Retail Sales Customer Service
  • Product Organization
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Customer Relations
  • Process Optimization
  • Office Equipment Proficiency
  • In-Store Support
  • Call Center Operations
  • Data Entry
  • Order and Refund Processing
  • Credit Card Payment Processing
  • Problem-Solving Abilities
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Customer Service
  • Responding to Difficult Customers
  • Verbal and Written Communication
  • 52 wpm Typing Speed
Housekeeping Supervisor, 02/2022 - Current
Charleston Area Medical Center WV, State,
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Organized supplies for use based on expected customer needs.
  • Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Managed team of 12 personnel in busy hotel with 382 rooms.
Customer Service Representative, 03/2019 - 01/2021
Nrg Energy, Inc. Milford, CT,
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Made outbound calls to obtain account information.
  • Exceeded company productivity standards on consistent basis.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Explained benefits, features and recommendations to maximize client retention.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Team Leader Manager, 10/2017 - 01/2021
Fedex Cross Border Columbia, MO,
  • Fostered positive employee relationships through communication, training and development coaching.
  • Drove staff performance by creating incentives and positive work atmosphere.
  • Delegated work assignments and prioritized tasks.
  • Oversaw daily workloads and workflow for smooth operations.
  • Initiated training sessions and coached employees to develop effective staff.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Drove account financials through team utilization, optimal staffing levels and schedule adherence.
  • Solved problems, handled escalated issues and mitigated risks.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.
Education and Training
High School Diploma: , Expected in 06/2016
Stanberry High School - Houston Texas,
: Medical Assisting, Expected in
Florida Career College - Miami - Houston Texas,

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School Attended

  • Stanberry High School
  • Florida Career College - Miami

Job Titles Held:

  • Housekeeping Supervisor
  • Customer Service Representative
  • Team Leader Manager


  • High School Diploma
  • Some College (No Degree)

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