LiveCareer-Resume

housekeeping supervisor resume example with 9+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Friendly, knowledgeable and hard working team player. Also while being well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance.

Skills
  • Cleaning Practices
  • Staff Evaluations
  • Department Coordination
  • Conflict Resolution
  • Problem Solving
  • Stock Planning
  • Clear Communication
  • Guest Relations
  • Document Control
  • Customer Service-Focused
  • Relationship Selling
  • Customer Needs Assessment
  • Cash Handling
  • Merchandising Knowledge
  • Upselling Techniques
  • Teamwork and Collaboration
  • Order Processing
  • Product Recommendations
  • Policy and Procedure Adherence
  • Customer Service
  • Store Opening and Closing
  • Friendly and Outgoing
  • Reliable and Punctual
Education and Training
West Brunswick High School Shallotte, NC Expected in 06/2007 High School Diploma : - GPA :
Stanly Community College Albemarle, NC Expected in : Business Administration - GPA :
Experience
Bmi Hospitality Management - Housekeeping Supervisor
Seattle, WA, 06/2006 - 02/2016
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Actionlink - Retail Sales Assistant
Hilo, HI, 02/2012 - 08/2013
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive or pushy.
  • Managed cash register operations using POS system and processed sales and returns.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Stocked, replenished, and organized inventory to keep store merchandise fresh.
  • Helped customers by answering questions and locating merchandise.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
Accomplishments

The past few years I have not been working hence why my work background has stopped at 2016. I am a stay at home mom that just moved to Florida about a year ago now. I am looking for a retail job to get back in the groove of being my own person once again.

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Resume Overview

School Attended

  • West Brunswick High School
  • Stanly Community College

Job Titles Held:

  • Housekeeping Supervisor
  • Retail Sales Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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