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housekeeping supervisor resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Enthusiastic Housekeeping Supervisor offering 6 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy supervisor successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient supervisortrained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Resourceful supervisor offering broad knowledge base and diverse skill set illustrated through 6 years of experience in maintenance roles. Known for leadership skills and management prowess.

Skills
  • Staff evaluations
  • Department coordination
  • Expense tracking
  • Cleaning practices
  • Guest relations
  • Document control
  • Time management
  • Polishing surfaces
  • Chandelier cleaning
  • Quality assurance and control
  • Washing windows
  • Quality improvements
  • Quality assurance controls
  • Employee training
  • Customer service-focused
  • Staff training and development
  • Mopping and buffing floors
  • Supply inventory management
  • Team building
  • Cost reduction strategies
  • Invoice processing
  • Customer relationship management
  • Stocking bathrooms
  • Data archiving
  • Payroll administration
Education and Training
Lewis And Clark High School Spokane, WA, Expected in 06/1995 High School Diploma : - GPA :
Experience
Catholic Health Initiative - Housekeeping Supervisor
Redwood City, CA, 05/2016 - 04/2020
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Liaised with vendors to order housekeeping supplies and guest toiletries.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Managed team of employees, daily progress reports and overall project planning.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Implemented improved training procedures to better develop new personnel.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
Wendy's - Breakfast Manager
Bedford, TX, 05/2016 - 04/2020
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Coordinated with the wait staff, ensuring that buffet stations in the dining room were always kept clean and dishes were refilled quickly.
  • Supervised daily operations of brand new, 86-room hotel with staff of 8 employees.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Performed site evaluations, customer surveys and team audits.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Leveraged Merlin to input and compile data gathered from various sources.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Catholic Health Initiative - Housekeeping Supervisor
Richmond, KY, 08/2013 - 09/2015
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Managed team of employees, daily progress reports and overall project planning.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Implemented improved training procedures to better develop new personnel.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.

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Resume Overview

School Attended

  • Lewis And Clark High School

Job Titles Held:

  • Housekeeping Supervisor
  • Breakfast Manager
  • Housekeeping Supervisor

Degrees

  • High School Diploma

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