LiveCareer-Resume

housekeeping supervisor resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Enthusiastic leader offering 15 years of management experience. Hands-on manager and team leader dedicated to providing high-quality, efficient operations in support of business needs. Greets and assists associates and customers with questions or problems to resolve situations to promote daily business needs and satisfaction while maintaining service within policy guidelines.

Skills
  • Cleaning practices
  • Department coordination
  • Staff evaluations
  • Customer service-focused
  • Team Leadership
  • Revenue Forecasting
  • Performance Tracking and Evaluation
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Customer Service
  • Decision Making
  • Process Improvement
Experience
Housekeeping Supervisor, 01/2023 to Current
Grand Beach HotelMiami, FL,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Practiced safe work habits and wore protective safety equipment.
  • Communicated with maintenance team on damages to repair.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Swept and damp-mopped private stairways and hallways.
  • Explained goals and expectations required of trainees.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
Warehouse Associate, 01/2023 to Current
Lippert ComponentsPendleton, OR,
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Used pallet jacks to move items to and from warehouse locations.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Operated forklifts to fill or empty overhead spaces.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Filed requisitions for out of stock items and supplies.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
Area Manager, 09/2000 to 01/2023
BernicksRedwood Falls, MN,
  • Supervised business functions, employee staffing, customer retention and financial accountability for departments.
  • Supervised 70 + employees, ensuring optimal productivity.
  • Aligned procedures and protocols with changing business demands.
  • Managed $5 million operation by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
  • Promoted positive customer service experiences by promptly resolving conflicts.
  • Evaluated daily set up, orders and forecasts to plan processes and meet timetables.
  • Implemented training initiatives to coach staff on best practices and AWI’s (Associates Work Instructions).
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Participated in business safety committee meetings and health and safety audits.
Assistant Store Manager, 03/1996 to 03/2001
Peabody Essex MuseumSalem, MA,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Education and Training
High School Diploma: , Expected in 05/1999
Hurricane High School - Hurricane, UT
GPA:
: , Expected in
Dixie State University - Saint George, UT
GPA:

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Resume Overview

School Attended

  • Hurricane High School
  • Dixie State University

Job Titles Held:

  • Housekeeping Supervisor
  • Warehouse Associate
  • Area Manager
  • Assistant Store Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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