LiveCareer-Resume

housekeeping supervisor resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled Housekeeping Supervisor adept at managing services with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.

Skills
  • Administrative support
  • Complaint resolution
  • Computer proficient
  • Customer service
  • Warehousing functions
  • Multi-line phone talent
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Data entry
  • Money handling abilities
  • Technical support
  • Creative problem solving
  • MS Office proficiency
  • Professional telephone demeanor
  • Credit card processing
  • Report preparation
  • Employee evaluations
  • Training and Development
  • Housekeeping
  • Payroll understanding
  • Training and mentoring
  • Cleaning and sanitation
  • Employee scheduling
Education
Trenton Central High School Trenton, NJ Expected in High School Diploma : - GPA :
Work History
Jc Resorts Llc - Housekeeping Supervisor
La Jolla, CA, 09/2020 - 11/2020
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Evaluated employee performance and developed improvement plans.
  • Coordinated daily workflow through task prioritization and concise scheduling.
Gulf Coast Jewish Family And Community Services - Family Support Specialist
Plant City, FL, 09/2020 - 11/2020
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Developed rapport to create safe and trusting environment for care.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Amli Residential - Property Manager
Seattle, WA, 02/2019 - 05/2019
  • Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Responded to all Common Area Maintenance (CAM) inquiries.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Kept meticulous records of all correspondence between management and tenants.
  • Maintained sufficient number of units market-ready at all times.
  • Communicated with landlord regarding building and tenant issues.
Securitas Electronic Security - Customer Service Representative
Richview, IL, 01/2017 - 07/2017
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
     
  • Educated customers about billing, payment processing and support policies and procedures.
     
  • Provided elevated customer experience to generate loyal clientele.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
     
Dollar Tree - Warehouse Associate
Lincoln, NE, 08/2016 - 11/2016
  • Worked safely around moving machinery.
  • Operated PC and RF-based computer systems with a high level of accuracy.
  • Recorded Numbers of units handled and moved using daily production sheets and work tickets.
Watco Companies, Inc. - Medical Billing Specialist/Receptionist
Hodge, LA, 09/2014 - 04/2015
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
  • Responded to customer requests via telephone and email.
  • Entered details such as payments, account information and call logs into the computer system.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Verizon Wireless - Data Entry Specialist
City, STATE, 11/2013 - 05/2014
  • Managed large data projects, including scheduling, data entry, and checking for accuracy.
  • Identified data entry errors and reported to necessary departments.
  • Located and corrected data entry errors and reported to management.
  • Compiled information and input into database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Compiled data and ensured accuracy prior to input.
  • Scanned documentation and entered into the database.
  • Obtained scanned records and uploaded them into the database.
  • Completed data entry tasks with accuracy and efficiency.

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Resume Overview

School Attended

  • Trenton Central High School

Job Titles Held:

  • Housekeeping Supervisor
  • Family Support Specialist
  • Property Manager
  • Customer Service Representative
  • Warehouse Associate
  • Medical Billing Specialist/Receptionist
  • Data Entry Specialist

Degrees

  • High School Diploma

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