Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Skilled Housekeeping Supervisor adept at managing services with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.
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