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Housekeeping Supervisor Resume Example

Resume Score: 80%

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V
HOUSEKEEPING SUPERVISOR
Summary

Enthusiastic Housekeeping Supervisor offering [Number] years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Skills
  • Department coordination
  • Expense tracking
  • Guest relations
  • Cleaning practices
  • Staff evaluations
  • Stocking bathrooms
  • Mopping and buffing floors
  • Customer relationship management
  • Customer service-focused
  • Payroll administration
  • Data archiving
  • Staff training and development
  • Washing windows
  • Quality assurance controls
  • Polishing surfaces
  • Chandelier cleaning
  • Cost reduction strategies
  • Employee training
  • Quality improvements
Experience
Housekeeping Supervisor
City, State
Company Name/May 2012 to Dec 2020
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
  • Managed team of employees, daily progress reports and overall project planning.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Implemented improved training procedures to better develop new personnel.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
Maintenance Porter
City, State
Company Name/Aug 2012 to Jul 2015
  • Monitored, inspected, and identified external facility or building areas requiring maintenance or repair.
  • Inspected machinery to determine whether repairs were needed, completed basic maintenance and escalated complex problems to supervisors for attention.
  • Identified major repair and maintenance needs and notified management of concerns.
  • Responded promptly to requests to clean and sanitize areas after accidents.
  • Performed deep cleaning duties such as floor buffing, carpet cleaning, duct cleaning and wall washing on [Timeframe] basis.
  • Assessed functionality of cleaning equipment and performed repairs when needed.
  • Organized custodial closets to easily find equipment and supplies.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
  • Adhered to safety processes for manual and electric cleaning equipment to minimize risk.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks.
  • Maintained inventory of cleaning supplies and documented items requiring reorder.
  • Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
  • Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Moved heavy furniture, equipment and supplies with hand trucks.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Reduced cleaning time by [Number]% while maintaining company quality standards.
  • Notified building managers about needed repairs to maintain public safety.
  • Supported special [Type] events by setting up, arranging and removing decorations, furniture and supplies.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
Housekeeping Supervisor
City, State
Company Name/Apr 2009 to Apr 2012
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Coordinated with outside vendors to prepare for large [Type] installations and complex repairs.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries.
  • Managed team of employees, daily progress reports and overall project planning.
  • Completed [Action] and [Action] to maintain operations throughout entire facility.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
Education and Training
High School DiplomaAlexander Hamilton High SchoolJul 2002City, State
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Resume Overview

School Attended

  • Alexander Hamilton High School

Job Titles Held:

  • Housekeeping Supervisor
  • Maintenance Porter

Degrees

  • High School Diploma

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