LiveCareer-Resume

housekeeping supervisor resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
  • Enthusiastic Housekeeping Supervisor many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.
  • Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
  • Dedicated deli worker with strong background helping with customer orders, cooking and store cleanliness. Tirelessly completes demanding work in high-volume settings. Service-oriented, punctual and hardworking with excellent people skills.
Skills
  • Staff Evaluations
  • I speak Spanish perfectly, it is my second language
  • skills and abilities with computers and computer systems. I can easily learn to handle any software
  • Department Coordination
  • Problem Solving
  • Procedure Implementation
  • Personnel Problem Management
  • Facilities Inspection
  • Work Inspection
  • Conflict Resolution
  • Clear Communication
  • Decision Making
  • Employee Work Scheduling
  • Service Optimization
  • Customer Service-Focused
  • Chandelier Cleaning
  • Guest Relations
  • Employee Training
  • Inventory Rotation
  • Stocking and Replenishment
  • Food Production Processes
  • Handling Complaints
  • Cash Drawer Operations
  • Food and Beverage Service
  • Employee Training and Supervision
  • Multitasking and Organization
  • Ingredient and Food Preparation
  • Adaptability and Flexibility
  • Teamwork and Collaboration
  • Kitchen Safety Standards
  • Cash Handling
  • Customer Service
  • Daily Food Preparation
  • Customer Relations
  • Cleaning and Sanitizing
  • Packaging and Labeling
  • Supply Ordering
  • Coffee and Tea Service
  • Attention to Detail
  • Preparing Food Items
  • Safe Food Handling
  • Greeting and Seating Clients
  • Positive Attitude and Energetic
  • Documentation and Reporting
  • Microsoft Office
  • Research and Data Analysis
  • Computer Proficiency
  • Administrative Support
  • Data Entry and Database Software
  • Correspondence Typing
  • Administrative Skills
  • Hospitality Services
  • Office Supplies Ordering
  • Team Collaboration
  • Email and Telephone Decorum
  • Listening Skills
Education and Training
Universidad Cooperativa De Colombia Colombia, Expected in 03/2016 BBA : Business Administration - GPA :
Experience
Five Star Quality Care, Inc. - Housekeeping Supervisor
Columbus, , CO 01/2022 - 10/2022
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Communicated with maintenance team on damages to repair.
  • Reported damage or theft of hotel property to management.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Explained goals and expectations required of trainees.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Managed team of employees, daily progress reports and overall project planning.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Polished furniture and room accessories to keep all areas bright and fresh.
Rosewood Hotels & Resorts - Front Desk Agent
West Hollywood, , CO 06/2021 - 10/2022
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Five Star Quality Care, Inc. - Deli Worker
Little Rock, , CO 05/2019 - 01/2022
  • Attention cases customer.
  • Clean and prepare the cold case of salads and cold products. Cutting of meats, cheeses, at the client's request.
  • Management of the label system and the software from Deli.
  • Hotbar preparation including sometimes food preparation.
  • Breakfast preparation for other day.
  • Preparation of cookies, muffins, bakery.
  • Preparation of special dishes on holydays.
  • Acquired new skills to support team and further accommodate customer needs.
  • Review of old merchandise, remnants, cleaning of the work area, ovens, floors, dishes, trays, etc.
  • Cleaned utensils, dishes and glasses for customer use.
  • Followed recipes and customer requests to prepare meals.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Documented and entered special orders for event catering and party trays.
  • Informed customers of deli specials to increase profits.
  • Maintained work areas to reduce potential for illness or injury.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
Professional Services Group Inc. - Housekeeping Supervisor
City, , CO 06/2017 - 06/2021
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Practiced safe work habits and wore protective safety equipment.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Verified each completed room against standard plans to maintain consistency.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Communicated with maintenance team on damages to repair.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.

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Resume Overview

School Attended

  • Universidad Cooperativa De Colombia

Job Titles Held:

  • Housekeeping Supervisor
  • Front Desk Agent
  • Deli Worker
  • Housekeeping Supervisor

Degrees

  • BBA

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