Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Im a very organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Staff Evaluations
Department Coordination
Cleaning Practices
Furniture Cleaning
Policy Enforcement
Problem Solving
Equipment Purchasing
Report Preparation
Furnishings Updates
Stock Planning
Cross-Department Collaboration
Clear Communication
Personnel Problem Management
Problem-Solving
Procedure Implementation
Employee Work Scheduling
Decision Making
Stock Inventory Management
Work Inspection
Facilities Inspection
Conflict Resolution
Maintenance and Repair Leadership
Building Repairs and Renovations
Surface and Floor Cleaning
Infection Control
Corrective Action Implementation
Performance Assessment
Valet Services
Standards Compliance
Laundry and Dry Cleaning
Complaints Handling
Linens Management
Service Optimization
Polishing Surfaces
Document Control
Payroll Administration
Guest Relations
Customer Relationship Management
Chandelier Cleaning
Supply Inventory Management
Cost Reduction Strategies
Washing Windows
Staff Training and Development
Invoice Processing
Employee Training
Experience
11/2020 to 11/2021
Housekeeping SupervisorEmpire Care Centers – Cartersville, GA,
Stocked room attendant carts with supplies to keep carts organized and clean.
Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Reviewed employee performance and devised improvement plan to achieve goals.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Verified each completed room against standard plans to maintain consistency.
Sustained safety protocols to support proper and cost-effective equipment and material usage.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Communicated guest service scores to drive improvement and higher guest satisfaction.
01/2019 to 12/2020
Server Carino's Italian Restaurant – Fort Worth, TX,
Cleaned tables and chairs to prepare dining area for next customers.
Presented menus to patrons to answer questions about offered items and make suitable recommendations.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Served food and beverages to patrons and immediately remedied issues with orders.
Trained new employees on restaurant procedures and plating techniques.
Recorded meal selections and transactions in microsystem to deliver prompt service.
Provided exceptional service to high volume of daily customers.
Operated POS terminals to input orders, split bills and calculate totals.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Greeted customers, answered questions and recommended specials to increase profits.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Addressed complaints to kitchen staff and served replacement items.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
12/2018 to 12/2018
Christmas Photographer Noble House Hotels And Resorts – Kirkland, WA,
Photographed special events, parties and portraits.
Set up lights, backdrops and props for shoots and events.
Worked with design team to align photography with project specifications.
Maintained various studio equipment.
Explained price and package details to customers.
Collaborated with clients to plan shoots and boost satisfaction with photos.
Set up camera control equipment, stands and tripods for shoots.
Coordinated and completed photoshoots for individuals, families and small groups.
Selected and adjusted subjects, equipment and lighting to achieve desired effects.
Manipulated and enhanced scanned or digital images using computers and specialized software.
Determined project goals, locations and equipment needs by studying assignments and consulting with clients or advertising staff.
02/2015 to 11/2018
Hotel Front Desk SupervisorRed Roof Inn Hotel – City, STATE,
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Arranged special accommodations for guests to enhance visitor experiences.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Received incoming calls and coordinated with staff to fulfill customer requests.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Input customer data into reservation systems and updated to reflect room changes.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Scheduled space or equipment for special programs, meetings and conferences
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education and Training
Expected in 05/2014 to to
High School Diploma: North Little Rock High School - North Little Rock, AR GPA:
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