LiveCareer-Resume

housekeeping supervisor resume example with 2+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Enthusiastic Housekeeping Supervisor offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines.

Multi-talented Housekeeping Supervisor works with a diverse team. Known for building rapport and team collaboration. Fluent in English and Spanish.

Skills
  • Cleaning practices
  • Staff evaluations
  • Department coordination
  • Quality assurance and control
  • Employee training
  • Staff training and development
  • Customer service-focused
  • Customer relationship management
  • Guest relations
  • Stocking bathrooms
  • Document control
  • Quality assurance controls
  • Washing windows
  • Polishing surfaces
  • Supply inventory management
  • Quality improvements
  • Customer service
  • Friendly, positive attitude
  • Team building
  • Computer skills
  • Leadership
  • Employee coaching
  • High-energy attitude
  • Fleet dispatching
  • Audio translations
  • Fluent in Spanish
Experience
02/2020 to Current Housekeeping Supervisor Proper Hospitality | Austin, TX,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Managed team of 12 personnel in busy hotel with 101 rooms.
08/2019 to 10/2019 Housekeeper Drury Hotels | Mobile, AL,
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reduced average cleaning time per room by implementing fewest steps system.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Worked with speed and efficiency to meet all job requirements.
  • Sanitized bathrooms, kitchens and other germ-prone areas.
  • Cared for flooring by sweeping or vacuuming debris, steaming and scrubbing stains and moping hard surfaces.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
07/2018 to 10/2018 Housekeeper/Supervisor Motel 8 | City, STATE,
  • Maintained safe conditions within facility and other related areas by performing cleanliness and sanitizing.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Managed team of 7 personnel in busy hotel with 60 rooms.
  • Used sanitizing cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Coached new hires by demonstrating approved cleaning procedures.
  • Responded to guest requests for linens and general items quickly, which increased patron satisfaction rates by 95% on company scorecards.
Education and Training
Expected in to to | Bilingual Education Jaguar Junior High, Santa Fe, NM GPA:

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Resume Overview

School Attended

  • Jaguar Junior High

Job Titles Held:

  • Housekeeping Supervisor
  • Housekeeper
  • Housekeeper/Supervisor

Degrees

  • Some College (No Degree)

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