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Housekeeping Supervisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Enthusiastic Job Title successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing Number housekeepers serving guests in Number-room hotel facilities.

Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.

Skills
  • Cleaning Practices
  • Team Leadership
  • Scheduling
  • Training and Development
  • Guest Services
  • Cleaning
  • Quality Assurance Controls
  • Housekeeping
  • Dusting Furniture
  • Window Cleaning
  • Vacuuming and Sweeping
  • Cleaning Bathrooms
  • Employee evaluations
  • Team Building
  • Training and mentoring
  • Inter-department collaboration
  • Cleaning and sanitation
  • Maintenance scheduling
  • Chemical handling
  • Staff Management
Work History
Housekeeping Supervisor, 11/2018 to Current
Rosewood Hotels & ResortsSan Martin, CA,
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Completed schedules, shift reports and other business documentation.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Increased employee performance through effective supervision and training.
  • Directed team of Number personnel in busy hotel with Number rooms.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Conducted general housekeeping functions such as removing spills and organizing supplies.
Sales Supervisor, 10/2012 to 08/2017
Saint-Gobain CorporationSeattle, WA,
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Enhanced goal attainment in Type and Type areas to boost sales and customer relations.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Supervised staff of Number Job Titles utilizing effective communication and dynamic interpersonal skills.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Built and maintained rapport with store personnel to effectively meet company and client objectives.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Engaged customers in Type products and key features to drive consistent revenue.
  • Mentored Number-member sales team in applying effective sales techniques and delivering top-notch customer service.
  • Checked store merchandise regularly for proper display and replenishment.
  • Monitored phone calls for quality assurance.
  • Supervised team of Number employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings Number% in Year.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Managed daily sales floor operations, including Action and Action to improve customer loyalty Number% and strengthen brand.
Booth Clerk, 09/2017 to 03/2018
SafewayCity, STATE,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Sorted mail and other important data upon Job Title's absence, promoting quick delivery of all messages to recipients.
  • Maintained transaction security by verifying payment cards against identification.
  • Managed multiple tasks in high-volume environment.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Provided assistance to customers requiring help by carrying-out and loading purchases.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Completed sales transactions, including all accepted forms of payment.
  • Maintained energy and enthusiasm in fast-paced environment.
Education
History : , Expected in 05/2005
Humboldt State University - Arcata, CA
GPA:
Associate Of General Studies: , Expected in 05/2002
El Camino College - Torrance, CA
GPA:

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Resume Overview

School Attended
  • Humboldt State University
  • El Camino College
Job Titles Held:
  • Housekeeping Supervisor
  • Sales Supervisor
  • Booth Clerk
Degrees
  • History
  • Associate Of General Studies