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Housekeeping Supervisor/Assistant Front Office Manager Resume Example

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HOUSEKEEPING SUPERVISOR/ASSISTANT FRONT OFFICE MANAGER
Skills
  • Front office operations
  • Office supplies inventory management
  • Strategic planning and analysis
  • Brand Management
  • Outstanding communication skills
  • MS Office
  • Operational improvement
  • Relationship development
Professional Summary

Multi-talented Management Professional consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Housekeeping Supervisor/Assistant Front Office Manager, 06/2019 to 08/2020
Crowne Plaza Hotel - Pittsburgh, PA
  • Manage all work activities of cleaning personnel to ensure clean, orderly, and attractive rooms on the property.
  • Distribute boards, assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
  • Completed schedules, shift reports and other business documentation.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
  • Created and implemented training programs to enhance employee performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Increased customer service ratings through personable service.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Provided services efficiently and with high level of accuracy.
  • Communicated repair needs to maintenance staff.
  • Implemented new training programs for administrative personnel on office operations and latest technologies.
Sales Coordinator/Administrative Assistant, 04/2018 to 05/2019
Spring Hill Suites - Newark, DE
  • Support Directly to the Director of Sales with presentations, pricing, quoting, and various administrative tasks • Responsible for giving tours to walk ins, maintaining showroom area, product samples, event planning, and processing orders • Email management, attending sales meetings, and more • Database maintenance, account management, and generating leads.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Established working relationships with clients by organizing various events.
  • Negotiated room and event space prices to save company costs.
  • Produced contracts, reports, letters, and proposals for clients.
  • Compiled client profiles and entered information into operating system.
Front Office Manager, 09/2016 to 03/2018
Sheraton Hotel - New Castle, DE
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Planned coverage needs and organized services to support incoming special events.
  • Checked guests in out of hotel, made reservations and processed payments.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
Front Desk Supervisor, 12/2014 to 08/2016
Sheraton Suites, PHL Airport - Philadelphia, PA
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Created lasting relationships with guests that built loyalty and drove hotel revenue.
  • Performed concierge services for guests as needed.
  • Planned coverage needs and organized services to support incoming special events.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Education
Associate of Arts: : Psychology, 05/2010El Camino College - Torrance, CA
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Resume Overview

Companies Worked For:

  • Crowne Plaza Hotel
  • Spring Hill Suites
  • Sheraton Hotel
  • Sheraton Suites, PHL Airport

School Attended

  • El Camino College

Job Titles Held:

  • Housekeeping Supervisor/Assistant Front Office Manager
  • Sales Coordinator/Administrative Assistant
  • Front Office Manager
  • Front Desk Supervisor

Degrees

  • Associate of Arts : : Psychology , 05/2010

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