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I have been a resourceful and client-focused Customer Service Manager with over 5 years of experience. I am a meticulous and goal-oriented type of individual, great at building a personable relationship with not only customers but those I work along side with communications skills.
As a Waitress Supervisor I developed sociable skilled while operating in fast-paced environments with demanding objectives for sales, service and quality. I am a enthusiastic team player that is successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift
Currently working at Island Inn hotel and hold the position of Housekeeping Supervisor. I do have a high-energy for successfully working with the various hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills with an adaptable approach. Maintained proper documentation of the various tasks accomplished during the work shifts and report any safety hazards or maintenance deficiencies for proper handling.
Hardworking and reliable with a strong ability in taking the initiative and completing assigned tasks. Offering patience, proper time managment and adaptability in learning new skillsets. Highly organized, proactive and punctual with a team-oriented mentality.
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- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Inventoried room, front office and housekeeping supplies and made orders to restock.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance and improve employee engagement.
- Checked 22 rooms per day to verify vacancies post-checkout.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Interacted pleasantly with clients and guests when performing daily duties.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Served over 30 tables at once while supervising staff of 8 servers.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Implemented new POS system and trained staff members of effective use.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Supervised 7-10 employees during busy opening shift, checking orders for accuracy and completing opening operations.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility daily and prepared areas for service.
- Elevated resource allocation, accurately controlling expenses.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Topsail High School - Hampstead, NC
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School Attended
- Topsail High School
Job Titles Held:
- Housekeeping Supervisor
- Waitress Supervisor
- Customer Service Manager
Degrees
- High School Diploma
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