Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Knowledgeable Certified Medical Assistant with exceptional background over 15+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.

  • Venipuncture and phlebotomy
  • HIPAA compliance
  • Advanced anatomy knowledge
  • Medical billing
  • Inventory and supply management
  • Understands medical procedures
  • Charting expertise
  • Catheter change and preparation
  • Proper sterilization techniques
  • Documentation procedures expert
  • Wound care and irrigation
  • Professional bedside manner
  • CRM
  • Certified in Basic Life Support (BLS)
  • Data entry
  • Clinical applications
  • IV discontinuation
  • Interventional cardiac catheterization lab
  • Stocking supplies
  • Patient-handling equipment
  • Sterile technique
  • Vital sign monitors
  • Medical terminology in English
  • Foley catheters
  • Restocking lab supplies
  • Phlebotomy
  • Medical terminology
  • Team management and supervision
  • Specimens collection and processing
  • Cardiac anatomy and physiology awareness
  • Medical terminology knowledge
  • First aid
  • Valid Arizona driver's license
Housekeeping Supervisor, 01/2014 to 02/2020
Vitality Senior LivingHenrico, VA,
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plan to achieve goals.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Diminished financial discrepancies by managing payroll and bookkeeping processes.
Medical Assistant, 04/2009 to 02/2010
BiolifeState College, PA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant Program Instructor, 09/2004 to 09/2006
Apollo CollegeCity, STATE,
  • Created homework assignments and handouts applicable to classroom lesson plans.
  • Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
  • Helped students develop technical and soft skills necessary for successful medical assistant work.
  • Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
  • Upheld patient safety standards by supervising students during medication administration.
  • Kept instruction up-to-date by improving instructional materials, ordering equipment and supplies and using learning modalities such as instructional technology.
Emergency Room Registration Clerk, 02/2001 to 12/2003
Banner Baywood HospitalCity, STATE,
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Triaged and treated high-volume caseload in busy emergency room setting.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Stabilized patients, determined health needs and provided direct patient care.
  • Administered critical IV medications to stabilize patients for assessment and treatment.
  • Performed triage on all incoming patients and determined severity of injury and illnesses.
  • Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
  • Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
  • Enhanced electronic records management systems to meet new needs and forecasted demands.
  • Improved integrity and completeness of medical records by consulting with clinical staff to resolve coding and diagnostic mistakes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Registered Medical Assistant: Medical Assistant, Expected in 02/1998
Apollo College - Mesa, AZ
: , Expected in
Univ - ,
: , Expected in
University of Phoenix - Tempe, AZ

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Resume Overview

School Attended

  • Apollo College
  • Univ
  • University of Phoenix

Job Titles Held:

  • Housekeeping Supervisor
  • Medical Assistant
  • Medical Assistant Program Instructor
  • Emergency Room Registration Clerk


  • Registered Medical Assistant
  • Some College (No Degree)

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